IT Helpdesk Administrator

L.H. Gray & Son Limited, better known as Gray Ridge Eggs in Ontario, began in 1934 in Ridgetown, Ontario by Lyle and Ina Gray. Today, their son, Bill Gray carries on the family tradition. Gray Ridge Egg Farms is one of the largest processors of farm fresh eggs in Ontario and is proud to display the Foodland Ontario logo on its products. L.H. Gray & Son is an operating partner of Golden Valley Foods, an egg market leader in B.C. with a state-of-the-art egg grading facility in Abbotsford. L.H. Gray & Son Ltd. became a founding member of National Egg Inc., a Canadian marketing cooperative that brings local specialty eggs to market across Canada under the GoldEgg/JauneDoré brand. Sparks Eggs, a major player on the Alberta egg grading scene, was welcomed into the L.H. Gray & Son Ltd. family, further strengthening Bill Gray's vision in Western Canada. L.H. Gray & Son Limited is not just shell eggs. Holdings in Global Egg Corporation/EggSolutions in Toronto and Elmira, Ontario, and in Perth County Ingredients in St. Marys, Ontario, brought the L.H. Gray & Son influence into the egg processing industry, impacting food service and industrial food production markets. We hope you'll join our amazing team in keeping our country fed safely

**Position Overview**:
The primary role of the IT Help Desk Administrator is to provide basic help desk support and assistance to employees with computer desktop software, hardware, printer, network, or system problems.

Another key aspect of this role is the cleaning, installation, and modification of operating systems and software programs, such as virus protection and word processing printers. As a member of the information technology team, provides support to other roles within the department, assists the Director with various tasks, and participates in department key initiatives.

**Education and Skills**:

- Diploma/Degree Program in Computer Science, MIS, or equivalent.
- Two (2) years working experience in the Information Technology industry required.
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Willingness to learn and build competency to perform position responsibilities.
- Hands on experience providing IT help desk support and deploying windows desktop operating systems and MS Office suite of products.
- Hands on experience providing IT help desk support for Anti-Virus and Security software.
- Some understanding of TCP/IP and Networking protocols (DHCP, DNS, WINS, HTTP)
- Customer service-oriented attitude with solid interpersonal skills.
- Organized and detail oriented.
- Clear communication skills, both verbal and written.
- Ability to work effectively within a team and individually.
- Problem solver with basic analytical skills and ability to trouble shoot as the need arises.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- IT support: 2 years (preferred)

Work Location: In person

Application deadline: 2023-07-31
Expected start date: 2023-08-28