Optimization Services Leader

2 weeks ago

SaintLaurent, Canada CAE Full time

**Role and Responsibilities**

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets - Commercial Aviation, Business Aviation and Crew Engagement.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.

Your primary responsibility will be to lead efforts in operations research for flight operations, delivering exceptional software and services to clients, driving innovation, managing risks, fostering team collaboration, and contributing to the overall success and growth of the airline software company.

**Primary responsibilities**:

- ** Operations Research Strategy**: Responsible for strategy of development and implementation for Operations Research software for airline operations, which includes the spaces of flight scheduling, route planning, crew management, disruption management, using advanced software solutions.
- ** Strategic Planning**: Contributing to Flight Services strategic planning initiatives by providing insights, recommendations, and expertise related to OR professional services, client requirements, market trends, and competitive landscape.
- ** Service Delivery**: Responsible for the team providing the timely and efficient delivery of software services to airline clients, including managed services, consulting, and training.
- ** Client Relationship Management**: Building and maintaining strong relationships with airline clients, understanding their needs, and collaborating with them to develop tailored solutions that meet their operational requirements.
- ** Team Leadership**: Leading a global team of OR professionals, including business analysts, software developers, engineers, consultants, and support staff, to deliver high-quality solutions and services to clients. This involves setting clear goals, providing guidance and support, fostering collaboration, and ensuring that the team delivers high-quality results.
- ** Product Development**: Working closely with product development teams to drive innovation, identify market trends, customer feedback, and industry best practices to enhance existing products and develop new software solutions that address emerging challenges and opportunities in the airline industry.
- ** Project Management**: Overseeing multiple projects simultaneously, setting priorities, allocating resources, monitoring progress, and ensuring that projects are completed on time, within budget, and to the satisfaction of clients.
- ** Continuous Improvement**: Driving continuous improvement initiatives to enhance the efficiency, effectiveness, and scalability of OR processes, systems, and methodologies by analysing performance metrics, gathering feedback, implementing best practices, and making adjustments to improve efficiency and effectiveness.
- ** Market Research and Analysis**: Conducting market research and competitive analysis to identify market trends, customer needs, and business opportunities, and using this information to inform strategic decision-making and product development efforts.
- ** Risk Management**: Identifying potential risks and challenges related to software implementation, service delivery, client relationships, and market dynamics, and developing mitigation strategies to address these risks and ensure smooth operations, client satisfaction, and business continuity.
- ** Revenue**: Supporting the Flight Services Global Services strategy, fostering its growth and implementing it as an additional revenue stream.
- To carry out any reasonable duties that may be deemed fit and necessary by your manager and the business to carry out your role.

**KNOWLEDGE & EXPERIENCE**
- 7+ years' experience with Pairing and Roster / PBS Optimization systems within the Crew Planning area of airline operations
- Experience with disruption management systems for flight operations
- Team leadership experience
- Operations research or the equivalent bachelor’s degree
- Technical business analyst experience
- Knowledge of software development / structure and design processes

**About CAE**:
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training an

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