Hvev Service Technician

4 months ago


Nanaimo, Canada VMAC Global Technology Inc. Full time

Welcome to VMAC We are a dynamic and diverse but unified group of people who challenge the status quo to deliver innovative mobile compressed air products and technology. Together, we do incredible work and we’re looking for talented, industrious people to join our team
**About VMAC**:
VMAC is a pioneer in compressed air technology, crafting cutting-edge mobile air compressors and multi-power systems within our state-of-the-art 44,000-square-foot facility. With a global presence through a network of over 300 partners, VMAC has consistently achieved recognition as one of Canada’s Best Managed Companies and a Great Place To Work Certified organization.
Why VMAC?
- Innovation: Be part of a team that challenges the status quo to deliver innovative solutions. You'll be at the forefront of expanding VMAC's presence in the industrial equipment market, shaping the future of mobile compressed air technology.
- Award-Winning Recognition: Join a multi-award-winning organization committed to excellence and safety.
- Cutting-Edge Facility: Work in a LEAN manufacturing environment where continuous improvement is embedded in our culture. VMAC's ISO 9001:2015 and ISO 14001:2015 certifications reflect our commitment to quality and sustainability. You'll operate within a state-of-the-art facility equipped with the latest technology.
- Diverse Opportunities: Explore an array of exciting career opportunities at VMAC Your journey at VMAC can take various exciting directions, providing a platform for professional growth and personal fulfillment.
- Competitive Compensation and Benefits: VMAC offers a comprehensive benefits package, including casual dress, company events, dental care, employee assistance program, extended health care, life insurance, on-site parking, profit sharing, RRSP match, and vision care.
- Work-Life Balance: VMAC values your time and well-being. With a Monday to Friday schedule, you'll find a healthy work-life balance while working at our Nanaimo, BC location.

As your knowledge of our products increases, you will assist others in the HVEV team by taking client technical service support calls, occasionally travelling to, and training our dealers and clients.

**Responsibilities**:
**Responsibilities include but are not limited to**:

- Assist with warranty claim evaluations.
- Visit customers/units at their work locations.
- Create training and troubleshooting documentation.
- Assist with warranty claim evaluations.
- Maintain, and add to, the HVEV Tech Support Knowledge Base, including creating training and troubleshooting documentation.
- Travel to client locations for installation and/or product training.
- Completes Production Confirmations and provides reports to the Quality, Production and Engineering departments.
- Warranty processing, reporting and crediting. Part failure evaluation/Credit instruction may be required.
- Production confirmations
- Dealer/Customer training.
- Other duties as required.

**Qualifications and Experience**:

- Minimum secondary school diploma.
- 3+ years of combined experience, 1+ years of directly relevant experience within the automotive industry, preferably in a customer support role.
- Outstanding communication and listening skills.
- Ability to manage and coordinate multiple customers in a deadline-driven environment.
- Excellent phone manners, able to always maintain professionalism.
- Class 5 Driving License.
- Valid Passport.

Applicants must submit a cover letter and resume. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.


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