Ewc Manager

**The Organization**

**_ FIRE: Fairness, Integrity, Respect, Excellence_**

**The Position**:
Reporting to the Urban Integrated Services Director, the Emergency Wellness Center (EWC) Manager will provide leadership and effective coordination, collaboration, and operation of the EWC. The EWC Manager will provide an integral role in contributing to the execution of the strategic direction and overall day-to-day management of the EWC. The position will guide and direct the EWC supervisors, program planner/scheduler, support workers, peacekeepers, custodial, and cooks. The EWC Manager will ensure a working environment that is safe, fair, and consistent for all EWC staff. The EWC Manager will ensure that the center meets regulations regarding health, safety, and capacity requirements. This is a full-time term position until March 31, 2023.

**Responsibilities**:

- Support the Director in formulating the vision, setting out the strategic priorities, and developing the strategic plans for the EWC; implement the strategic directions developed
- Ensure EWC staff are following the applicable reporting protocols required by legislation and/or policy;
- Collaborate with the EWC leads and support workers in assessing the short term and long-term needs of the relatives;
- Oversee the maintenance and administrative responsibilities related to the day-to-day operation of the Centre which includes working with others to ensure staff schedules, meal planning, transportation schedules, inventory, shopping, cleaning, and maintenance are running smooth and efficiently.
- Compose, collect and submit daily data for statistical collection required for reporting;
- Determine appropriate staffing requirements for programs and services.
- Maintain, develop and enforce standard operating procedures, STC policies, and occupational health and safety requirements.
- Ensures all staff is following the security and confidential standards of relative information.
- Ensure that effective intake assessments for shelter and housing referrals are undertaken including screening relatives to assess the appropriateness and fit for wellness services in addition to supporting the relatives in their transition to sustainable housing.;
- Develops, maintains, and oversees a process for donations.
- Oversees interaction with relatives regarding complaints, violations, etc.
- Maintain relevant training requirements as specified in this role and be open to any additional workshops or personal development that will enhance the service delivery of STC programs;
- Manage and support staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals;
- Guides staff in effectively resolving difficult issues and disputes
- Establish effective measurement systems to assess the impact and value of our support and services as well as maintain the critical measurement data needed to report back to stakeholders. Prepare and present update reports as required;
- Communicate with stakeholders to keep them informed of the work of the EWC, and provides all necessary reporting.
- Establish good work relationships and collaborative arrangements across sectors, community groups, agencies, research institutions, funders, politicians and government, and other non-profit organizations to build effective partnerships to help achieve the goals and overall objectives of the Saskatoon Tribal Council’s EWC.
- Works within the confines of the EWC budget, quarterly forecasts, and implements the appropriate expenditures controls to manage costs by providing recommendations to persons of authority regarding expenses, purchases, and resourcing costs before purchase or agreement to services; reviewing and monitoring costs; continuously seeking new ways to optimize expenses and labour costs.
- Develops strong teams to carry out the EWC strategies by recruiting, selecting, training, and orienting new employees as required; providing coaching, mentoring, and developing of existing professions with the program; communicating performance and client expectations and standards and ensuring applicable policies, procedures and best practices are adhered to; delegating and monitoring work of team members; establishing performance goals; evaluating employee performance to ensure goals are met and providing timely feedback, assessment of work performance and discipline if required; creating and following up with employees work and developmental plans; ensuring succession plans for self and employees to deliver program services, strategies, and objectives; leading the development and implementation of processes and best practices within the scope of the program.
- Perform other related duties as defined and assigned by the reporting line authority or designate on an as-required basis.

**Education and Experience**
- A completed bachelor's degree in social work and/or related Human Services field; AND
- Operational Housing or Shelter experience with t