Clk 12r

Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Invermere, BC V0A 1K0 CA (Primary)
- Salary Range- $54,387.32 - $61,395.95 annually- Close Date- 12/12/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- In-Person Services/Service BC and GDX- Job Summary**The Team**
You'll be joining the In-Person Services Team - Invermere as a Customer Service Representative at an established Service Delivery office. This role is part of a dynamic and diverse team that values inclusivity and collaboration. In this public-facing position, you'll work closely with a variety of colleagues who are dedicated to providing exceptional service to the community. We are committed to fostering a workplace where everyone feels valued and supported, and we encourage applicants from all backgrounds to apply.

**The Role**

**Qualifications**:
Education and Experience Requirements
- Minimum Grade 12 graduation or equivalent (GED).
- Experience providing inclusive customer service to diverse clienteles.

Preference may be given to applicants with one (1) or more of the following:

- Multiple years of experience in any of the above requirements.
- Experience providing in-person customer service.
- Experience providing customer service though phone or digital channels.
- Experience delivering customer service in a high volume, fast-paced, rapidly changing environment.
- Experience with conflict resolution and de-escalating situations.
- Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns.
- Experience maintaining administrative files and record keeping.
- Experience delivering service in a regulated or legislated environment following processes and procedures.
- Customer Service training and/or education.
- Experience handling financial transactions (e.g., payment processing, cash handling) from the public.

Proviso/Willingness Statement:

- Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.), for varying lengths of time.

**About this Position**:
This position has full time on-site requirements.
An eligibility list may be established to fill both current and/or future permanent and or temporary vacancies across the Ministry of Citizens' Services.
Invermere is a community in eastern British Columbia, near the border of Alberta. It is the hub of the Columbia Valley between Golden to the north and Cranbrook to the south. Invermere sits on the northwest shore of Windermere Lake.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Resume: YES** - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

**Questionnaire: YES**:

- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
- Job Category- Administrative Services, Social Services