Retail Shift Leader

1 week ago

Ajax, Canada Canna Cabana Full time

At Canna Cabana, we set the standard for customer experience. Our philosophy is simple: match the products we sell with the specific needs of each customer, offer our products in a clean, contemporary space that invites return visits, and make a positive impact on the communities in which we live and work. We are currently searching for an energetic and charismatic leader to join our team as a **Part-Time** / **Full-Time **Shift Leader**.

You’re a natural teacher and have a passion for helping others deliver outstanding customer service. Reporting to the Store Manager, you will lead, coach, and develop your team to make a positive impact in the Meta cannabis communities.
- **Take the initiative**:recruit, coach, and train top talent in an emerging new industry to ensure your team educates and informs their customers.
- **Live the culture**:be the industry leader in delivering a knowledgeable, genuine, and exceptional customer experience.
- **Have an eye for detail**:make sure the store is inviting, spotless, and well merchandised.
- **Share your passion**:as the resident expert and enthusiast on our products, you ensure excellent staff training and development.
- **Build the brand**:create a welcoming environment for customers and make a positive impact engaging with the communities in which we work.
- **Make it happen**:use your problem-solving and collaborative approach to achieve the (seemingly) impossible.
- **Aspire for operational excellence**:Develop and implement processes and procedures, oversee inventory, provide feedback on product trends and customer needs, maintain corporate visual merchandising standards, as well as assist with audits and LGCA requirements.

**If you have**:

- Demonstrated leadership skills and at least 1- 2 years’ retail supervisory experience
- Experience working with similar brands/products (not necessary, but an asset)
- Must already have, or be able to quickly obtain, Smart Choices certification
- Ability to develop and train staff through positive coaching and feedback
- Strong organization and problem-solving skills
- Excellent written and oral communication skills
- Flexible schedule (weekdays, weekends and evenings)
- A passion for customer service excellence

**And these qualifications**:

- MS Office suite
- POS expertise
- Post-secondary education in a related field
- Demonstrated abilities in visual planning and merchandising

This is an evolving position as such, the job responsibilities and title may shift to reflect a change in requirements.

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