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Night Auditor

3 months ago

Dieppe, Canada Coastal Inn MonctonDieppe (Atlantic Enterprise Ltd.) Full time

Coastal Inn Moncton/Dieppe is a respected traveler accommodation facility in the City of Dieppe (Moncton, NB), with 64 guest rooms and suites, along with several meeting rooms for up to 50 persons. Located in the heart of the Dieppe commercial district, close by shopping and entertainment, we look after the accommodation needs of visitors, business travelers and those passing through in need of a good night sleep.

**Job Overview**:
Reporting to the General Manager, the Night Supervisor / Auditor (NS/A) brings their extensive customer service experience along with proven skills to the position. The NS/A will work overnight (11pm-7am) shifts at guest reception, interacting with our hotel guests, performing check in and check out functions, taking reservations over the phone and face to face on site. The NS/A is responsible for all aspects of the overnight operations of the hotel as well as verifying and closing the previous days' transactions. This is a full-time, permanent position.

**Responsibilities**:

- Conduct the nightly audit processes and reports
- Handle guest check-ins and check-outs efficiently
- Respond to guest inquiries and resolve any issues promptly
- Manage phone systems and assist with reservations
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and procedures

**Qualifications**:

- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in phone etiquette and handling multiple phone lines
- Ability to work effectively in a fast-paced environment
- Bilingual or multilingual skills are a plus
- Knowledge of front desk operations and guest services

**Job Types**: Full-time, Permanent

Pay: $17.00-$20.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2024-05-27