Customer Service Agent
2 weeks ago
**HOME SOCIETY**, a division of G2MC and a Canadian enterprise grouping together several well-known brands including Maison Corbeil, MUST and Jardin de Ville, stands out as a leader in the design and marketing of mid/high-end indoor and outdoor furniture. We are an 80,000-foot furniture and home décor store in the Caledonia Design District; including 3 stores in one, Maison Corbeil, Jardin de Ville and Must.
We are currently seeking to fill a position of **Customer service agent / delivery and pick-ups,** for our Toronto concept store.
**RESPONSIBILITIES**
- Contact customers to coordinates in store pick-ups and collect payments;
- Assist customers coming for pick-ups with invoicing and payments.
- Process routine clerical transactions in between phone calls;
- Enter the information into the system and trace the previous operations according to the situation;
- Resolve customer concerns, respond to their inquiries and create service Work Orders as required, in accordance with the company’s policies and procedures;
- Ensure items being returned are properly accounted for in inventory and on customers contracts.
**SOME OF WHAT WE OFFER**
- A **permanent full-time position**;
- The salary is **starting at 19.00$/h** according to experience;
- **A fix schedule, Wednesday to Sunday from 9h00a.m. to 5h00 p.m.**:
- A complete and paid training program;
- **Long-term career** opportunities;
- A **friendly and design** work environment.
**QUALIFICATIONS**
- Strong customer service skills;
- Available working weekends;
- Demonstrate good verbal and written skills;
- Know how to manage priorities;
- Motivated and a team player;
- At ease with inventory operating systems and good knowledge of the MS Office suite;
- Have initiative, versatility, organization and diplomacy.
**Salary**: From $19.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
Schedule:
- 8 hour shift
- Every Weekend
**Experience**:
- customer service: 1 year (preferred)
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