Retail - Manager

3 weeks ago


North Vancouver, Canada Grouse Mountain Full time

Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences.

Manager, Retail

**Job Title**: Manager, Retail

**Location**: North Vancouver

**Department**: Mountain Adventures

**Reports to**: Director, Mountain Adventures

**Role Status**: Full time - Permanent - Salary

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Key Responsibilities**:

- Plan and implement the fiscal sales, purchasing and business development strategy for all Grouse Mountain Retail Outlets including:

- Outfitters
- The Spirit Gallery Gift Shop
- Essentials
- Grizzly Bear Lookout (Summer operations only)
- Rental Outpost (Winter operations only)
- Theatre In the Sky
- Source, select and purchase all retail merchandise
- Source merchandise for other departments including staff events, staff uniforms and gifts
- Develop, oversee and manage store merchandizing
- Negotiate terms of payment and cost of goods
- Complete order entry and recieving
- Interviewing, hiring, training, and coaching new employees with a focus on product knowledge
- Promoting a positive work environment and culture by leading by example and maintaining strong and supportive relationships with all staff
- Manage the guest experience and ensure service standards are met or exceeded to achieve a high Net Promotor Score
- Identify opportunities and products for revenue growth
- Liaise with Grouse Mountain Sales and Marketing department to ensure delivery of merchandise is consistent with brand
- Work with Guest Services Manager to respond to all guest comments
- Monitor market trends
- Following forecasted labour budgets, controlling cost of goods, expenses and labour to keep in line with current and forecasted events
- As a valued member of the management team, you may be required for duties within the department but outside of your regular role
- All other duties as required

**Requirements**:

- Business degree preferred or equivalent combination of training and experience required
- 3-5 years’ proven experience in management/supervisory role
- Minimum 5 years retail sportswear selling experience required
- Experience buying summer and winter outdoor technical gear as well as tourism related merchandise
- Experience analyzing and completing merchandise purchasing
- Strong problem solving & decision-making skills
- Ability to establish and maintain effective working relationships with a wide variety of staff and external contacts and brand reps
- Strong skills with Word, Excel & Microsoft Outlook and POS systems
- Understanding of SQL database reports and PowerBI reporting an asset
- Ability to work a flexible schedule including opening, closing, weekends, and holidays
- High energy, outgoing, approachable and a strong work ethic

Innovative. Nature-Loving. Safe. Passionate. Inspiring. Real. Entrepreneurial.


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