Mycreds Coordinator

**About Durham College**:
Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

MyCreds is a secure online service that allows organizations to issue secure digital records online so that individuals can access and share their transcripts, academic documents, badges, credentials and micro-credentials from their post-secondary studies in Canada.

**DUTIES**:
**Administer security and user management of organization and receiver portals**:

- Set up users and security
- Manage users and security when users leave or change
- Investigate and resolve user access issues
- Creates, runs and shares reports and dashboards

**Document management**:

- Creating, verifying issuing documents, digitally sign documents.
- Responsible for the integrity of all documents issued via MyCreds organization portal

**Manage system and user issues and provide 2nd tier customer support**:

- Troubleshoot and correct issues
- Escalate to MyCreds support teams when necessary and work with them to resolve issues
- Communicate system issues to users when necessary

**On-board new document types**:

- Elicit requirements from business users and work with MyCreds team to on-board new document types and micro credentials
- Coordinate system testing
- Develop communications
- Mange the rollout of the new document type
- Other enhancements to the system as needed

**QUALIFICATIONS**:

- Minimum three-year diploma in Computer Technology, Information Systems, Business or related field.
- Minimum three years of experience in information technology field or related field.
- Prior experience configuring, implementing and managing new software systems.
- Excellent organizational and project management skills ensuring that specified deadlines are met and determine and adjust priorities in a demanding fast paced environment is required.
- Excellent analytical and creative problem-solving skills
- Prior experience managing MyCreds system is an asset.
- Knowledge of Banner and/or Salesforce is asset.

Durham College policy requires employees be available for on campus work. College policies are listed here.

**Required Skills**:
Hourly rate: $32.00

Required Experience

Part-time support opportunity (classification): Regular, Part-Time

Hours: 24 per week