Isl 15r

Posting Title- ISL 15R - Service Desk Support Analyst- Position Classification- Information Systems R15- Union- GEU- Work Options- On-Site- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $57,296.54 - $64,805.30 annually- Close Date- 5/26/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Education and Child Care- Ministry Branch / Division- DSSB / S&T- Job Summary**A great opportunity to take the next step in your career**

The Service Desk Support Analyst provides technology support services by receiving, diagnosing, resolving and/or escalating service requests on a range of incidents.

**Job Requirements**:

- Certification in Information Technology Program, or equivalent. Preference may be given to applicants who have completed Information Technology Infrastructure Library (ITIL) foundation course for service support/service delivery.
- Experience providing customer support services in an information technology environment or helping clients to use and understand computer hardware and software.
- Experience working in a Help Desk environment.

**About this Position**:
An eligibility list may be established for future permanent and/or temporary opportunities.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service can help Indigenous applicants (First Nations [status or non-status], Métis or Inuit) interested in BC Public Service job positions.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Resume: YES**:
**Questionnaire (Comprehensive): YES** - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.

**Additional Information**:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
- Job Category- Information Management/Information Technology