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Electro-mechanical Technician

3 weeks ago

Toronto, Canada BlueCrest Full time

BlueCrest is the global market leader in enterprise print, mail, and customer communications solutions. Our clients look to us for the world’s most comprehensive lines of production printers, inserters, sorters, parcel solutions, and software, plus a genuine commitment to innovation and unprecedented support. We are dedicated to advancing our clients’ manufacturing operations to meet the demands of the future.

We work together with our clients to understand their goals - whether it’s to improve compliance, increase capacity, or achieve more with less. We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted technology partner.

On-Site technicians keep electromechanical equipment running for corporate clients. They are the front line of customer service and client relationship as well. On-Site technicians perform preventative maintenance and repair large high volume mailing systems.
- Proactively schedule and perform preventative maintenance
- Trouble-shoot customer reported problems.
- Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
- Plan and perform equipment upgrades and new installations
- Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.

**Qualifications**:
**As an Onsite/Field Technician you have**:

- A minimum of 1 years' experience trouble-shooting and repairing complex mechanical equipment.
- Strong experience working on electro-mechanical equipment
- A minimum of two years proven experience in building and enhancing Customer relationships.
- A valid driver's license is required.
- Must maintain reliable transportation to travel to and from customer locations
- The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
- Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with mínimal notice

*

This role will require travel to the United States for training at Bluecrest’s Danbury, Connecticut facility.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled