End User Computing Specialist

2 weeks ago

Ottawa, Canada Gowling WLG Full time

**ABOUT GOWLING WLG**

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

**PROFILE**

**RESPONSIBILITIES**
- Install and maintain current versions of software, upgrades, patches, etc. Administer infrastructure for the delivery of software and services;
- Create implementation and rollout plans for software independently or as part of large firm project initiatives;
- Work with other internal teams, vendors and consultants to introduce new software or resolve issues;
- Provide guidance and mentoring to other team members as well as technical support to other members of the broader IT team;
- Schedule advisories of system maintenance periods in a manner that permits sufficient notice to be given to the user community;
- Other duties as required.

**QUALIFICATIONS**
- Post-secondary education in a computer related field is required;
- Experience working in a legal or professional services environment is an asset;
- Experience in administering Microsoft Endpoint Management, Intune, SCCM. A strong understanding of packaging and deploying software for unattended installation is required;
- Proficiency in command line or scripting languages such as PowerShell is required;
- Familiarity with Mobile Device Management (MDM) service administration is an asset;
- Experience with security protocols, software evaluations, and ISO standards is an asset;
- Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner;
- Capacity to work independently, as well as in a team environment;
- Critical-thinking, problem-solving and time-management skills;
- Ability to produce a high quality and quantity of work product, occasionally under tight timelines;
- Ability to prioritize and redefine priorities when required, ensuring excellent internal client service.

Gowling WLG employees benefit from a hybrid work environment.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

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