Front Desk Agent

3 months ago

Red Deer County, Canada INNhotels Full time

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

The Suites by INNHotels is a 90-room extended stay hotel, with full kitchenettes, on-site coin laundry, gym, and social space.

We are seeking part time and full time team members to join us at The Suites

**Job Summary**:
**Responsibilities**:
**Guest Services**:

- Greet and assist guests with a friendly and professional demeanor.
- Efficiently check guests in and out using the Hotel Reservations Management Software system.
- Handle guest inquiries, requests, and concerns promptly and courteously.

**Reservations Management**:

- Utilize Hotel Reservations Management Software to manage room reservations, ensuring accuracy and efficiency.
- Process online and phone reservations and update the system accordingly.
- Monitor room availability and make recommendations to maximize occupancy.

**Hotel Management Software Expertise**:

- Willing to learn in-depth knowledge of the Reservations Management Software to perform tasks such as check-ins, check-outs, and hotel reservation management.
- Troubleshoot and resolve any technical issues related to the software.
- Stay updated on new features and functionalities of Hotel Reservations Management Software.

**Communication**:

- Effectively communicate with housekeeping, maintenance, and other hotel staff to ensure seamless operations.
- Provide clear and concise information to guests regarding hotel facilities, policies, and local attractions.

**Payment Processing**:

- Process payments, handle cash, and provide accurate receipts.
- Maintain a secure and organized cash drawer.

**Problem Resolution**:

- Address and resolve guest issues promptly and professionally.
- Collaborate with management to escalate issues when necessary.

**Daily Reporting**:

- Generate and review daily reports from Reservations Management Software to ensure accuracy in billing, occupancy, and other relevant metrics.
- Report any discrepancies to the appropriate department.

**Qualifications**:

- Previous experience in a front desk or customer service role is preferred.
- Familiarity with Reservations Management Software or similar hotel management software is essential.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Attention to detail and accuracy in handling reservations and guest information.

**We Offer**:

- A great work environment with opportunities for development and career advancement within the INNHotels family of hotels;
- A competitive compensation package;
- Hotel Discounts as part of the INNHotels family of hotels.

If you are passionate about hospitality, we want to hear from you. Regardless of sexual orientation, gender identification, ethnicity, spoken languages, country of origin, or religion if you are a hard worker and have a love for Canadian tourism then we would love to meet you.

We would like to thank all applicants for applying; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Part-time, Permanent

Pay: $16.25-$17.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

**Experience**:

- Hotel front desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- First Aid Certification (preferred)

Work Location: In person

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