User Support Technician

3 weeks ago

Brampton, Canada BIT Solution Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 7 months to less than 1 year
**Work setting**:

- General office
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Supervision**:

- 1 to 2 people
**Certificates, licences, memberships, and courses**:

- Network+ Certification
- Certified Management Consultant (CMC)
- Information Systems Professional (ISP)
**Computer and technology knowledge**:

- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Programming software
- Website creation and management software
- Web service design
- Business diagram software
- Desktop publishing software
- Database software
- Programming languages
- Software development
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- SharePoint
- Wireless networks
- WordPress
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Valid driver's licence
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
**Own tools/equipment**:

- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
**Screening questions**:

- Are you available for shift or on-call work?
- Are you willing to relocate for this position?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Other benefits**:

- Free parking available

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