Field Operations Manager

2 weeks ago

Thunder Bay, Canada Superior Propane Full time

Reporting directly to the Market Manager the **Field Operations Manager (FOM) **is responsible for supporting the management of field staff who deliver propane and service propane equipment within a designated geographic area. This will include aspects of people management; including recruitment, training and onboarding, scheduling, coaching and corrective actions. The Field Operations Manager will ensure that the facilities and fleet are operated safely, while driving and reinforcing a strong safety-culture within the market team. The FOM will execute their work and provide leadership and instruction with care to mitigate operational costs while ensuring the delivery of exceptional customer service.

**KEY ACCOUNTABILITIES**:
1. Lead, mentor, coach and develop field staff by providing clear direction, guidance and support, in coordination with the overall strategy and objectives:

- ensure compliance in safety, training, licensing and regulatory requirements;
- collaborate with Customer Experience Centre to oversee day to day operations and liaison on staff scheduling and daily incidents;
- leverage systems, procedures and controls and reinforce consistent practices;
- promote and enforce exceptional customer service and foster a culture of continuous improvement;
- instill a sense of professionalism and excellence within the team, driving high levels of engagement;
- develop a talent pool within the team for Superior Propane’s current and future success.

2. Collaborate with Delivery and Service Coordinators to obtain feedback on day to day operations of the field team and provide feedback on scheduling. The Delivery and Service Coordinators will adjust scheduling if needed and identify successes and/or issues (performance, attendance, safety, customer service) for the Field Operations Manager to act upon.

3. Travel to various locations within the assigned geographic area to ensure that facilities and fleet operations are safe and meet (or exceed) regulatory requirements by conducting safety reviews and participate in monthly safety committee meetings.

4. Conduct regular communication meetings providing leadership and direction to field staff, educate on business results and the achievement of business metrics and receive feedback from field staff.

5. Educate and enforce safe work practices, vehicle maintenance and care, customer service objectives and business performance employing standardized Superior Way practices.

6. Oversee training and ensure that the employees are exhibiting the proper skills and competences. Identify any gaps and coordinate and/or engage the necessary teams to facilitate training.

7. Proactively manage performance, customer service and safety issues by consistently utilizing and enforcing establish processes and procedures. Liaison with functional area experts as needed.

8. Support the recruitment process for new employees including conducting interviews, completion of pre-certification processes, completion of required documentation (Staff Requisition and Employee Advice), delivery of offer letters and new employee orientation and training.

9. Improve efficiency, eliminate redundancies and ensure the effective delivery of product and services to customers.

10. Support market P&L results within their span of control with focus and attention to expense management and operational efficiencies. This includes managing labour expenses, approving hours worked, over time, for seamless bi-weekly payroll transmission and intentional and calculated management of resources (equipment, assets, and fleet) in partnership with the Market Manager and regional team.

11. Collaborate and work directly with the Market Manager and regional management to deploy business initiatives and execute operational and strategic objectives.

12. Represent the field and their perspective, share their concerns and successes by providing feedback to regional managers, the Customer Experience Centre and national office.

**QUALIFICATIONS**:

- Post-secondary diploma or equivalent training.
- A minimum of three (3) years’ experience in a field operations and/or supervisor role.
- Strong business acumen with a good financial understanding and previous P&L accountability
- Good understanding of transportation and distribution as well as technical competence is required.
- Previous experience in the propane industry or related technical field would be an asset.
- Good analytical, decision making and problem-solving skills.
- Working knowledge of provincial regulatory requirements with respect to propane handling.
- Excellent collaboration and interpersonal skills
- Superior communication skills (verbal & written) and the ability to present information to a variety of audiences.
- Ability to lead and manage change; to coach and mentor performance development.
- Proven track record of recognizing and providing good customer service.
- Good computer skills (Windows, Outlook, JD Edwards).
- A valid driver’s

  • Manager, Field Operations

    1 week ago

    Thunder Bay, Canada Bell Full time

    Req Id: 416599 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Student - Field Operations

    2 months ago

    Thunder Bay, Canada Tbaytel Full time

    Company Biography Tbaytel is a leading regional provider of telecommunications products and services. We are a dynamic, growth-oriented company committed to investing in the people and organizations that help build strong and healthy communities throughout the entire region we serve. Tbaytel offers comprehensive benefits, performance and recognition...

  • Operations Manager

    2 weeks ago

    Thunder Bay, Canada Horizon North Full time

    Company Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...

  • Operations Manager

    3 weeks ago

    Thunder Bay, Canada Horizon North Full time

    Company Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...

  • Field Technician

    4 weeks ago

    Thunder Bay, Canada Strongco Full time

    **Province**: Ontario **Branch**: Thunder Bay **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired HD Field Mechanic will be responsible to work in a safe, effective,...

  • Operations Manager

    3 weeks ago

    Thunder Bay, Canada Reliance Home Comfort Full time

    Find Your Limitless at Reliance By joining Reliance as an Operations Manager you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth...

  • Field Technician

    2 months ago

    Thunder Bay, Canada KBM Resources Group Full time

    Field Technician About Us: KBM is an independently-owned natural resources consulting firm offering a range of services to clients in both the private and public sector. Since 1974 we have been headquartered in Thunder Bay, ON along the north shore of Lake Superior. In 2011, KBM opened a satellite office in Prince Albert, SK. Both locations attract outdoor...

  • Field Technician

    2 weeks ago

    Thunder Bay, Canada KBM Resources Group Full time

    **Position: Field Technician** **About Us**: KBM is an independently-owned natural resources consulting firm offering a range of services to clients in both the private and public sector. Since 1974 we have been headquartered in Thunder Bay, ON along the north shore of Lake Superior. In 2011, KBM opened a satellite office in Prince Albert, SK. Both...

  • Technical Services

    2 months ago

    Thunder Bay, Canada KBM Resources Group Full time

    **KBM Resources Group** is an independently-owned natural resources consulting firm offering a range of services to clients in both the private and public sector. Since 1974 we have been headquartered in Thunder Bay, ON along the north shore of Lake Superior. In 2011, KBM opened a satellite office in Prince Albert, SK. Both locations attract outdoor...

  • Jewelry Consultant

    3 weeks ago

    Thunder Bay, Canada Signet Jewelers - Field Full time

    **Shine with Signet!** Peoples Jewellers is looking for dynamic, driven and creative individuals to join our team. **Assistant Store Manager** Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team members' standards...

  • Field Technician

    3 days ago

    Thunder Bay, Canada KBM Resources Group Full time

    **Job Title: Field Technician** About Us: KBM is an independently owned natural resources consulting firm offering a range of services to clients in both the private and public sectors. Since 1974 we have been headquartered in Thunder Bay, ON along the north shore of Lake Superior. In 2011, KBM opened a satellite office in Prince Albert, SK. Both locations...

  • Field Technician

    7 hours ago

    Thunder Bay, Canada KBM Resources Group Full time

    Job Title: Field TechnicianAbout Us:KBM is an independently owned natural resources consulting firm offering a range of services to clients in both the private and public sectors. Since 1974 we have been headquartered in Thunder Bay, ON along the north shore of Lake Superior. In 2011, KBM opened a satellite office in Prince Albert, SK. Both locations attract...

  • Field Coordinator

    2 weeks ago

    Thunder Bay, Canada PME Inc. Full time

    **Connect with us **LinkedIn**, **Instagram**, **Facebook**, **Twitter** **Thinking about a change?** We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core** values** empower people to deliver great careers and develop creative solutions for complex problems on some of the most...

  • Field Coordinator

    1 week ago

    Thunder Bay, Canada EllisDon Full time

    Connect with us LinkedIn, Instagram, Facebook, Twitter Thinking about a change? We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers and develop creative solutions for complex problems on some of the most intricate projects. It...

  • Field Supervisor

    1 week ago

    Thunder Bay, Canada CLEAResult Full time

    **We are looking for a talented individual** Seeking a dedicated and passionate Field Supervisor for an energy efficiency program targeted at remote First Nations communities in Northwestern Ontario. This role supports a Program that aims to hire and train representatives in each of the target Remote Communities to conduct energy audits of homes and...

  • Field Operator

    3 weeks ago

    North Bay, Canada SafeSight Exploration Inc. Full time

    **Position** SafeSight is hiring a Field Operator to support product development, testing, technical tuning and design, as well as above ground (A/G) and underground (U/G) field and drone operations. * **Primary Duties** - Coordinating with the product development team to improve product quality and upgrades. - Developing assembly, quality assurance and...

  • Assistant Manager, Operations

    2 months ago

    Thunder Bay, Canada The Beer Store Full time

    **The Role** We are currently searching for an **Assistant Manager, Operations**. This is a **Full-Time Permanent **opportunity**.** This role provides effective management of facilities and assets by working with Manager, DC Operations and coordinates the responsibilities of the supervisory team to ensure cost effective warehousing and distribution. The...

  • Field Patrol Supervisor

    1 week ago

    Thunder Bay, Canada City of Thunder Bay Full time

    : The **City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and...

  • Transporation Field Checkers

    2 months ago

    Thunder Bay, Canada Hatch Full time

    Requisition ID:  91962  Job Category:  Infrastructure  Location:  Thunder Bay, ON, Canada  Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we...

  • Transporation Field Checkers

    3 weeks ago

    Thunder Bay, Canada Hatch Full time

    Requisition ID:  91962  Job Category:  Infrastructure  Location:  Thunder Bay, ON, Canada  Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we...