Student Success Officer, Collaborative Programs

3 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:06/07/2023
**Req ID**: 31814
**Faculty/Division**: OISE
**Department**: Dept of Leadership, Higher & Adult Educ.
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00019800

**Description**:
**About us**:
OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning.

OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborativeenergy that few institutions in the world can claim.

The Department of Leadership, Higher and Adult Education (LHAE) at the Ontario Institute for Studies in Education is a dynamic and inclusive learning community comprised of scholars focused oneducational leadership and administration, policy and change, social justice and community engagement.

LHAE offers three graduate programs that consider education across the lifespan: Adult Education and Community Development, Educational Leadership and Policy, and Higher Education. These programs are enriched by our internationally-recognized faculty and the diversity of our students.

**Your opportunity**:
Under the general supervision of the Academic Programs Coordinator, the Student Success Officer, Collaborative Programs is responsible for supporting LHAE student population and related activities, and being the first point of contact for students in the departments’ three Collaborative Programs.

This position is responsible for providing a wide range of student services for the day-to-day function of the department’s graduate programs. Typical responsibilities will include: responding to inquiries from students; assistingstudents with following program requirements and regulations; acting as a key resource for policies, procedures, and timelines; coordinating the scheduling of examinations; maintaining program lists and student information; preparing routine or standard communications to students; disseminating information to students about activities and services through various means; organizing sessions to provide guidance to groups of students about program requirements and degree regulations; administrative support to the student awards process.

**Your responsibilities will include**:

- Providing detailed information to students on program and/or course requirements
- Acting as the first point of contact for general enquiries
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Maintaining course information on student information systems
- Tracking and monitoring student course enrollments
- Providing proactive support to individuals in distress and making referrals to specific university services
- Serving as a resource to others by providing (non-supervisory) job-related guidance

**Essential Qualifications**:

- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Preferably two years of recent and relevant experience in student services and program support in an academic setting.
- Experience providingfront line student services and detailed information on programs of study and other related information.
- Experience administering processes and policies in an academic environment.
- Experience coordinating schedules and maintaining lists.
- Experience working with awards process and guidelines.
- Experience working in a busy, fast-paced environment with a high volume of student inquiries.
- Excellent oral and written communication skills including demonstrated abilityto explain process and procedures accurately and effectively with a wide and diverse range of people.
- Demonstrated intermediate skills in MS Office 365 (Word, Excel, Power Point and Outlook); MS Teams, Zoom, SharePoint, as well online survey tools.
- Intermediate skills and experience working with a University student information system (preferably Acorn, ROSI) or related system.
- Demonstrated excellent organizational and time management skills, attention to detail and accuracy; Strong analytical and problem solving skills, professional manner, tact, diplomacy, ability to work well with all levels of faculty, staff and students.
- Strong and accurate data-entry skills and intermediate skills with databases.
- Demonstrated ability to handle conflicting priorities and deadlines; to interpret and advise on policy.
- Excellent multi-tasking skills under high stress situations.
- Patience and ability to develop collaborative relationships with internal and external constituents.
- Ab

  • Student Success Officer

    1 month ago

    Toronto, Canada University of Toronto Full time

    **Date Posted**:04/24/2023 **Req ID**: 30852 **Faculty/Division**: OISE **Department**: Dept of Leadership, Higher & Adult Educ. **Campus**: St. George (Downtown Toronto) **Position Number**: 00039001 **Description**: **About us**: OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and...

  • Development Officer

    1 month ago

    Toronto, Canada Toronto Foundation for Student Success Full time

    **Why Work for Toronto Foundation for Student Success (TFSS)** You will be part of a thriving organization that truly makes a direct, positive impact on the lives of children and youth across Toronto. **The Opportunity** We are looking for a Development Officer to join our dynamic, passionate team of professional fundraisers. If you have excellent...

  • Student Success Librarian

    1 month ago

    Toronto, Ontario, Canada University of Ottawa Full time

    Job SummaryThe University of Ottawa Library seeks an innovative, motivated and service-oriented Student Success Librarian. The successful candidate will be a creative individual who works well with other colleagues in a challenging and changing environment.DescriptionReporting to the Head, Learning and Student Success, the Student Success Librarian plays a...

  • Indigenous Student Success Coordinator

    21 hours ago

    Toronto, Canada OCAD University Full time

    Indigenous Student Success Coordinator Job Code 3201 Department Indigenous Student Centre Employment Type Temporary/Contract Apply Now OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which we...

  • Student Success

    2 weeks ago

    Toronto, Canada York University Full time

    **Purpose**: The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 23,000 undergraduate and graduate students, and almost 100 programs delivered through 24 Departments, Schools and Colleges, plus the IBM Markham Learning Site. York University is known for championing new ways of thinking that drive...

  • Customer Success Assistant

    2 days ago

    Toronto, Canada SPC Student Price Card Full time

    We're on a mission to improve Student Life – save students money and teach them how to shop smart! SPC connects students to the best brands and gives them access to exclusive discounts on relevant products, services and experiences. In turn, we provide our partners with a loyal base of student shoppers. Our team– a creative, team-first attitude motivated...

  • Customer Success Assistant

    2 days ago

    Toronto, Canada SPC Student Price Card Full time

    We're on a mission to improve Student Life – save students money and teach them how to shop smart! SPC connects students to the best brands and gives them access to exclusive discounts on relevant products, services and experiences. In turn, we provide our partners with a loyal base of student shoppers. Our team– a creative, team-first attitude motivated...

  • Graduate Success and Student Engagement Liaison

    1 month ago

    Toronto, Canada University of Toronto Full time

    **Date Posted**:03/01/2023 **Req ID**: 29982 **Faculty/Division**: OISE **Department**: Dept of Leadership, Higher & Adult Educ. **Campus**: St. George (Downtown Toronto) **Position Number**: 00054351 **Description**: **About us**: OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and...

  • Student Nutrition Access Program

    1 month ago

    Toronto, Canada Student Association of George Brown College Full time

    **Position Title**: Student Nutrition Access Program, Coordinator (SNAP) **Reports To**:Equity and Advocacy Manager **Work & Hours**:On-campus, Between 9:00am-5:00pm (Except as directed) **Start Date**:March 14, 2024 **Compensation/ Salary**:Grid Step **Start** $46,500 **Non-unionized**:Position is not a member of the Bargaining Unit. **Application...

  • Program Coordinator- R.i.t.e.s. Collaborative

    1 month ago

    Toronto, Canada Central Toronto Youth Services Full time

    **CTYS & The George Hull Centre - R.I.T.E.S. Collaborative Program Expansion** Central Toronto Youth Services and The George Hull Centre for Children and Families are community-based Children’s Mental Health Centers committed to responding to the needs of young people, their families, and the youth-serving community. The R.I.T.E.S. Collaborative is an...

  • Student Success Mentor

    1 month ago

    Toronto, Canada York University Full time

    **Purpose**: The Student Success Mentor is responsible for providing peer support by sharing information and promoting programs and services that assist in the development and attainment of student goals. **Education**: Must be enrolled as a York student. **Experience**: Previous work experience may be considered. **Skills**: Ability to communicate with...

  • Student Success Advisor

    4 weeks ago

    Toronto, Canada Toronto School of Management Full time

    Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market. At TSoM, we recognize the importance of real workplace...

  • Student Success Mentor Lead

    1 month ago

    Toronto, Canada York University Full time

    **Purpose**: The Student Success Mentor Lead is responsible for providing peer support by sharing information and promoting programs and services that assist in the development and attainment of student goals. This position is also responsible for acting as a team lead to Student Success Mentors. **Education**: Must be enrolled as a York...

  • Student Success Mentor Lead

    1 month ago

    Toronto, Canada York University Full time

    **Purpose**: The Student Success Mentor Lead is responsible for providing peer support by sharing information and promoting programs and services that assist in the development and attainment of student goals. This position is also responsible for acting as a team lead to Student Success Mentors. **Education**: Must be enrolled as a York...

  • Student Success Manager

    5 days ago

    Toronto, Canada EdAid Full time

    **About EdAid** At EdAid we are transforming the way students fund their studies. EdAid partners with universities and professional schools to defer tuition payment, interest-free and offer installment based payments whilst studying to spread the cost of tuition for students. Education matters, outcomes matter. We're making education accessible &...

  • Administrative Assistant, Communications and

    4 days ago

    Toronto, Canada Toronto Foundation for Student Success Full time

    **Why Work for Toronto Foundation for Student Success (TFSS)** You will be part of a thriving organization that truly makes a direct, positive impact on the lives of children and youth across Toronto. We currently offer the option of a hybrid working environment (office/home) to promote work/life balance as well as summer hours in July and August (4 days...

  • Student Engagement Officer

    1 month ago

    Toronto, Canada Institut Trebas Institute Full time

    Trebas Institute, established in 1979, is a private vocational school with campuses in Montreal and Toronto and offering a broad range of programs in audio, film and television, business and technology as well as music, event and entertainment management. Our mission is to provide high-quality and accessible education and support services to maximize our...

  • Student Success Advisor

    1 month ago

    Toronto, Canada triOS College Full time

    **Job Title**: Student Success Advisor **Company**: triOS College **Location**: Toronto Southwest campus - Located on Bloor & Dundas Street W. **Hours**:Full-time Onsite opportunity. **Wednesday Thursday, Saturday, and Sunday - 8 am - 5 pm and Friday - 10 am - 7 pm** **Start Date: Immediate** **About Us**: triOS College is Canadian owned Registered...

  • Office Coordinator-Hybrid

    2 days ago

    Toronto, Canada Gwich'in Collaborative Government Full time

    Gwich'in Collaborative Government.The Office Coordinator is responsible for greeting all visitors to the Gwich’in Tribal Council (GTC) office at the L.F. Semmler Building in Inuvik, managing the office phones, the GTC Craft Store and performing a variety of general office administration tasks as well as providing operational support. The Office Coordinator...

  • Office Coordinator-Hybrid

    2 days ago

    Toronto, Canada Gwich'in Collaborative Government Full time

    Gwich'in Collaborative Government. The Office Coordinator is responsible for greeting all visitors to the Gwich’in Tribal Council (GTC) office at the L.F. Semmler Building in Inuvik, managing the office phones, the GTC Craft Store and performing a variety of general office administration tasks as well as providing operational support. The Office...