Front of House Captain 2

3 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Front of House Captain 2

Job Title

Front of House Captain 2 - Bartender

Department

FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range

$22.92 - $22.92 CAD Hourly

Posting End Date

September 9, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 5 vacancies for this position.

Job Description Summary

The Customer Services department of the Chan Centre for the Performing Arts is looking for motivated, well-presented, efficient, customer service-oriented Bar Captains to work concerts, plays, receptions, galas, and conferences.

Organizational Status

The Bar Captain position assists the Front of House Coordinator and Concessions Coordinator in supervising Chan Centre concessions staff to ensure strong, efficient customer service.

Work Performed

Duties include serving, writing accurate reports, assigning staff breaks, dealing with concessions related issues etc. In addition, the Bar Captain will, on rotation, also work a standard FOH and bar positions.

Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening. Must be available to work in May and June.

Consequence of Error/Judgement

Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.

Supervision Received

Works under general supervision of the Coordinators.

Supervision Given

Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.

Minimum Qualifications

High school graduation. A minimum two years’ experience in theatre or a related field.

Preferred Qualifications

A thorough understanding of Chan Centre concessions policies and procedures. Experience with high-volume beverage service. Theatre/Concert Hall experience. Experience making espresso. Ability to communicate effectively verbally and in writing. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to provide quality service to customers in a courteous, patient manner. Ability to exercise tact, discretion and patience in dealing with patrons. Must be able to work irregular hours and respond to on-call demands including evenings and weekends. Physical ability to perform the duties of the job (e.g. standing for long periods of time). Ability to work effectively independently and in a team environment. Valid First Aid Certificate - Level 1 and Food Safe Level 1 would be an asset. Serving it Right responsible beverage service certificate is required.

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