Telephonist

Job Overview:
**Duties**:

- Answer and direct incoming calls in a professional and courteous manner
- Provide information to callers and assist with inquiries
- Transfer calls to appropriate departments or individuals
- Take detailed messages and relay them promptly to the appropriate person
- Schedule appointments and maintain appointment calendars
- Assist with administrative tasks such as data entry, filing, and proofreading documents
- Maintain confidentiality of sensitive information
- Handle customer complaints or concerns with empathy and professionalism
- Perform other duties as assigned

Qualifications:

- Previous experience in customer service or a similar role is preferred
- Excellent phone etiquette and communication skills
- Strong customer support skills with the ability to remain calm under pressure
- Familiarity with medical office procedures is a plus
- Proficient in using computerized systems for data entry and record keeping
- Organizational skills with the ability to prioritize tasks effectively

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- VRSP

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- French and English (required)

Work Location: In person

Expected start date: 2024-05-27