Student Financial Services Representative

4 days ago

New Glasgow, Canada East Coast Credit Union Full time

**Student Financial Services Representative**

**New Glasgow, Nova Scotia**

East Coast Credit Union is seeking a **Financial Services Representative - Summer Student **to join our team This position is located in our **New Glasgow Branch**. It is well suited for a student enrolled in a post-secondary institution who has exceptional customer service experience and is seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

Reporting to the Assistant Manager, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting credit union products and services.

As this is a Summer Student position, the incumbent is required to be available when required and be flexible to work any day of the week from Monday to Friday. Hours will vary based on the operational needs of the branch. You may be required to work in various Branch locations.

**You would**
- Provide exceptional customer service to current and prospective members.
- Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
- Process various financial transactions and balance daily work in an accurate manner.
- Understand all products and services offered by East Coast Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
- Assist in the promotion of new products and services to Credit Union members.
- Respond to member inquiries and resolve any concerns or discrepancies.
- Follow the Credit Union’s security and risk management procedures.
- Demonstrate a team approach and provide support to the Front-Line team.
- Complete other duties as assigned.

**You have**
- Superior customer service and business development skills.
- Proven ability to achieve and exceed business/sales objectives
- An outgoing and self-motivated nature with strong work ethics
- Demonstrated critical thinking and problem-solving skills
- Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing)
- Superior communication and time management skills.

**We offer**
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation.

**Applications will be accepted until: April 15th, 2024.**

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

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