Dual Property Night Auditor

2 weeks ago


Mississauga, Canada Courtyard by Mississauga Airport Corporate Centre West Residence Inn Mississauga Airport Corporate Full time

**Prior night audit and guest service experience is required.**

**Preference will be given for those with Fosse system knowledge. Computer and communication skills needed. Attention to detail, customer focused and the ability to multi task is required.**

**ESSENTIAL JOB FUNCTIONS**:

- Accountable for accurately balancing all revenue sources and completing daily financial reports.
- Process no-show reservations, prepare financial reports for managerial review.
- Close the financial day for the hotel
- Process credit card transactions by taking proper authorizations. Ensure all credit card, cash debit transactions are balanced throughout each shift.
- Answer switchboard in accordance with standards of property telephone etiquette
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Perform guest registrations (check ins & check outs), room assignments, and special requests
- Knowledge of daily hotel operations, policies, procedures, and internal rules
- Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
- Knowledge of guest rooms, locations, amenities, features, and all other services offered
- Knowledge of room rates, packages, discounts, and promotions
- Ensure proper credit when checking out guest(s) and handle late charges accordingly
- Knowledge of cash handling and bank procedures to check out all guest(s)
- Bank out at end of shift by following drop procedures
- Assist guests with problems and questions; ensure all guest problems are resolved
- Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
- Know all emergency procedures and the proper action to take
- Operate safe deposit boxes
- Perform security walks when required
- Investigate and address noise complaints
- Maintain market inventory
- Monitor room availability
- After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other overnight staff as needed.

**Job Types**: Full-time, Permanent

**Salary**: From $17.77 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- Night shift

Work Location: In person


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