Concierge

7 months ago

Pickering, Canada International Automotive Group Full time

**Drive For Excellence
**International Auto Group (IAG) **boast seven dealerships across the GTA which encompasses 10 legendary brands.

IAG is seeking an enthusiastic, confident, positive, self-motivated team member who is looking to embark on an exciting career at **Formula Ford Lincoln **as a **Concierge.
We are looking for an individual who is reliable, honest, organized, detail-oriented, and has a strong desire to succeed.

**Here's What you'll deliver**:

- Act as single point of contact to Lincoln clients for all their sales and service needs - be involved in all sales and service introductions, dealership tours and at vehicle deliveries.
- Involved in Lincoln marketing activities especially events/event planning, social media, offsite events, sponsorships and partnerships.
- Coordinate Lincoln Dream Dates/Discovery Drives.
- Ensure all phases of ePDI are completed prior to delivery.
- Be involved in the Lincoln delivery process (greetings on arrival, transitions, introductions, waiting time, warm farewell )
- When not present at vehicle delivery, follow-up with a personalized call to introduce self and explain Lincoln Owner benefits to client relative to service. Assist in setting up first service appointment.
- Coordinate or follow-up on all service needs for Lincoln clients: Service appointments, Pick-up and delivery, Lincoln loaner, Shuttle, Complimentary Lincoln Wash.
- Ensure Pickup and Delivery process and standards are in place and consistent (appointment coordination, appointment confirmation, Lincoln Loaner delivery, text updates, Lincoln wash, Lincoln redelivery, follow-up after service)
- Ensure the Lincoln service experience in dealership is consistent (arrival, Lincoln loaner/shuttle/wait, regular updates, Lincoln wash, departure / warm farewell, follow-up after service)
- Ensure any client preferences / needs are noted in CRM, shared with appropriate team mate(s) and in place during all interactions.
- Ensure all Lincoln Loaners are clean, fueled and available according to service needs on a daily basis.
- Coordinate/manage Lincoln Loaner usage on a daily/weekly basis to ensure 50% loaner usage on each unit
- Always anticipate clients’ needs or concerns by “walking the process” in the dealership from the clients’ point of view.

**What you'll need to succeed**:

- Builds productive working relationships both within and across departments through clear communications using different forums.
- Instills client and employee confidence.
- Speaks clearly, concisely, and effectively in groups and one-on-one.
- Identifies client concerns, needs, and expectations so that action plans can be determined and implemented.
- Ensures that Sales Consultants use the Follow Up and Concern Resolution standards by giving a follow-up call to 100% of clients within 72 hours of purchase or visit.
- Assists in resolving all client concerns when necessary.
- Promotes cooperation and teamwork among all employees.
- Uses technology to improve daily operations; maintains proficiency in use of in-house computer systems.
- Applies information found in Lincoln Canada manuals, publications, and other documents.
- Utilizes new systems or processes implemented by Ford/Lincoln or the dealership.
- Remains current in new and/or updated Lincoln training.

**What's in it for you?**
- A Competitive Compensation Plan that is top of the market.
- Health and Dental Benefits Program.
- On going training and support.
- A great place to work and grow into your career and income

**Go to our website to see more about our company and the many reasons why you will want to work for us**

**We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest**

**In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), IAG will also provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.

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