Parts Advisor

3 weeks ago

Mississauga, Canada Whiteoak Ford Lincoln Full time

Whiteoak Ford Lincoln is looking for Parts Advisors to join our team. The Parts Advisor is responsible for providing exceptional customer service, selling, ordering and stocking parts for the dealership.

**Essential Duties**:

- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information in a courteous and cheerful manner.
- Assists technicians at the back counter, ensuring that the Tech presents a hard copy of the Repair Order with the appropriate lines/complaints when requisitioning parts.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides a high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to the body shop, making sure all parts are tagged with customer names and job numbers.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on the service repair orders.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.

**Qualifications**:

- Previous experience in an automotive dealership parts department role is an asset
- Post secondary education an asset or equivalent related experience
- Proven computer and analytical skills. Experience with Dealer Management systems is desirable
- Quick learner with a technical/mechanical aptitude
- Knowledge of parts inventory and business management
- Able to prioritize and multi-task effectively
- Strong communication, interpersonal and relationship building skills
- Exceptional customer service skills with the desire to exceed customer expectations
- Valid Ontario Drivers License

**Who we are**:
**Whiteoak Ford Lincoln is a member of the **Rafih Auto Group. Rafih Auto Group is a leading auto dealer in the industry representing multiple dealerships. We are committed to the complete satisfaction of our customers and employees alike.

We offer a great compensation package including Health Benefits, a great working environment, professional development training and opportunity for advancement in one of Canada’s largest automotive dealership groups.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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