Quality Assurance Technician

3 weeks ago

Quebec Province, Canada Graymont Full time

Canada - Remote - QC, NB

**DUTIES AND RESPONSIBILITIES**:

- Coordinate all activities associated with the creation, implementation and maintenance of the Quality Management System including procedures and document creation/revision, internal quality audit, and management of customer concerns and corresponding corrective/preventive actions.
- Assume the role of Administrator of the Enterprise Quality Management Software
- Promote the company Quality Policy and the organizational goals of the company at all facilities.
- Promote and measure quality achievement and performance improvement throughout the organization.
- Ensure the development of audit plans and audit schedules.
- Conduct investigations / internal audits and root cause analyses of Quality incidents, and ensure appropriate corrective/preventive actions are taken. Lead a team of quality auditors (internal or external), when needed.
- Prepare reports and maintain documentation of audit results and review at periodic intervals to track the progress after the audit.
- Ensure that all corrective actions related to Non-Conformance identified in internal audits are addressed, processed and verified.
- Identify relevant quality-related training needs and ensure training plans are developed.
- Assist all areas/departments as needed in developing procedures, work instructions, and documentation.
- Assist in the implementation of new Quality Tools
- Track monthly metrics generated from the Quality Management System and metrics collated from the different QA/QC teams, including Customer Feedback, Non-Conformance metrics, audit metrics, etc.
- Monitor and advise on the performance /effectiveness of the Quality Management System and produce data and report on performance, measuring against set indicators.
- Work, in conjunction, with other QA members to summarize and present a semi-annual report on quality performance and metrics.

**QUALIFICATIONS**:

- A College or University degree in a Science or related program is required.
- Good knowledge of continuous improvement and Quality Management Systems in a manufacturing environment.
- Experience in internal Quality audits.
- Superior organizational, communication and interpersonal skills are essential.
- Proven teambuilding and leadership skills.
- Able to work with operations, technical, sales and management staff.
- Willing to travel and work in plant environment.
- Strong communication (both written and verbal).
- Excellent organization and planning skills, and attention to detail; must be able to manage multiple tasks with the ability to work independently and to meet deadlines.

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