Environmental Services Manager

6 months ago

Ottawa, Canada Xpress Services Full time

**Manages the housekeeping, maintenance, and laundry departments** to achieve high standards of maintenance, cleanliness, sanitation and provide linen service in the home in accordance with legislative requirements and within budgetary constraints within the Long-Term Care and Retirement Home. May perform general, routine maintenance and servicing operations throughout the home, in accordance with applicable codes and regulations Supervises the work of the Handy Person.

**Qualifications**
- Experience in a managerial or supervisory capacity, or in the reasonable opinion of the Home, appropriate skills, knowledge and experience in a health care or relevant setting to perform the duties required of the position.
- Knowledge of evidence-based practices, and, if there are none, prevailing practices related to housekeeping, laundry, and maintenance as applicable.
- Experience in general maintenance and repairs preferred.
- Preferred knowledge of commercial cleaning and laundry equipment, chemicals/agents, laundry products and methods/processes. Some previous experience in performing housekeeping and laundry functions. Supervisory skills required to manage staff and resources. Knowledge of safety rules and procedures and legislation pertaining to housekeeping and laundry operations. - Ability to read, write and understand oral and written instructions. Basic knowledge of mechanical and electrical systems, plumbing and carpentry; ability to read and interpret manuals related to equipment and systems.
- Ability to evaluate and determine when the services of skilled trade's people are necessary. Skilled in the use of a wide range of tools.
- Ability to train, direct and supervise others.
- Knowledge - possibly Journeyman in one (1) on the mechanical /electrical trades. Core Competencies Core Competencies are observable abilities, skills, knowledge and traits that define the key behaviours that an employee needs in order to be successful in their role. **Below **is the list of Core Competencies and definitions. To engage constructively with others as part of a team, working together as opposed to working separately, in isolation or competitively. Teamwork and Collaboration involves promoting a positive work environment, resolving conflicts and creating alignment within and across internal and/or external groups and partners.
- Solicits Input and Shares with Others
- Engages others in changing overall plan, goal or initiative to fit evolving situation.
- Brings together relevant individuals to discuss areas of conflict and facilitates resolution as required.
- Seeks to gain support and collaboration from key stakeholders, partners, the community.
- Actively shares ideas, opinions and expertise with others not in their immediate team.
- Helps others understand the broader context of their work.
- Fosters an environment that encourages new ideas. Developing Others The genuine intent to foster the long-term learning and development of others through coaching, managing performance and mentoring. Provide support in helping others achieve higher level goals and develop new skills and competencies. Driven by a genuine desire to develop and empower others, rather than simply by a need to transfer skills to complete tasks.
- Provides Coaching and Learning Opportunities
- Equitably provides opportunities and suggestions for others to stretch their capabilities, practice new skills, or improve performance.
- Encourages others to assess own strengths and weaknesses, career goals and development strategies.
- Ensures others have the information and resources to take part in personal development planning.
- Positive and reassuring about future performance when giving corrective feedback.
- Encourages others to work out answers to problems themselves, where appropriate, to build their capability. Service and Quality Focus The desire to provide quality, person-centered care. It means focusing one’s efforts on discovering the expressed and unexpressed needs of residents, families and stakeholders and meeting these needs. It is about ensuring quality and resident safety in the delivery of services and complying with existing rules, regulations and legislation. It is expressed in the monitoring of service information, insisting on clarity of roles and expectations and setting up and maintaining systems that enhance quality and maximize efficiencies.
- Monitors and Improves Quality, Safety and Service
- Ensures resources exist to meet anticipated resident or stakeholder needs.
- Helps others understand how specific services fit together in the organization. - Integrates evidence
- based best-practices into service delivery.
- Makes suggestions regarding new programs that align emerging needs with long-term strategies to improve service and quality of life for residents and staff, and implements.

Essential Duties are the technical skills and knowledge that an employee requires in order to perform their role. Below is detailed informat

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