Intensive Case Managers

2 weeks ago

Hamilton, Canada Good Shepherd Centres Full time

**INTENSIVE CASE MANAGER**

Good Shepherd is seeking to fill multiple positions with varying schedules for our growing needs. If you are looking for a career working with amazing people while helping you community thrive, then this opportunity is for you and we want to hear from you. We urge individuals that have retired, semi-retired, are returning to the workforce, those that are new to Canada and recent graduates to also apply. At Good Shepherd, we are dedicated to building a diverse, inclusive equal and authentic workplace.

**Who We Are**

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food and clothing; daily hot meals; emergency shelters for men, youth, families, women and children; transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. This opportunity is with our Good Shepherd - **Reaching Home Division**

**Culture and Values**

We _see the good_ in people, not only the challenge. We hear the warmth in their voices. We recognize that we all have potential and promise. Our programs help to tear down the barriers that have impeded our community's most vulnerable citizens and help them to establish a path to a stable and healthy life.

At Good Shepherd, we recognize the inherent value of people living with addiction and their right to quality care and services. Good Shepherd is committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

**_ Hospitality_**, as inspired by St. John of God is at the heart of Good Shepherd's mission. This means that we welcome all people with compassion, acceptance and a spirit of generosity; creating opportunities for transformation. Hospitality embodies our **Values**, **Responsibility, Availability, Adaptability, Quality and Dignity.**

**How You Will Make an Impact**
- Provide trauma informed intensive case management to youth, women and families who are experiencing chronic homelessness
- Work with service users in the community to secure permanent housing and will provide ongoing case management supports for up to 24 months
- Partner with various agencies to leverage and coordinate assets and services available in the City of Hamilton to ensure that service users have their indivudialized housing and support needs met
- Work takes place in the office, overflow hotels, emergency shelters, and in the community
- Accompany service users to community appointments, apartment viewings, and will attend service users' homes for monthly home visits
- Must be willing and able to assist service users in a hands-on capacity
- Time management skills are necessary in a high energy, rapidly paced environment
- Ability to work independently and as part of an interdisciplinary team

**What You'll Bring to Our Team**
- Post-secondary education in Social Service or a related field is required
- Minimum 1-year related experience or equivalent combination of education, training and experience in Social Services or a related field
- Have strong knowledge of and experience working with a range of issues impacting youth, women, and families including homelessness, violence against women and children, poverty, mental illness and substance use
- Commitment to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework
- Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
- Ability to work cooperatively and collaboratively within an interdisciplinary team
- CPR certification or willingness to be certified is required
- Valid G license required
- Fluency in a 2nd language is an asset
- Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

**HOURS - **Shifts are Monday to Friday (9:00am to 5:00pm) with one late shift (11:00am to 7:00pm) per week on a set schedule. One Saturday day shift (9:00am to 5:00pm) once approximately every six weeks. Some flexibility in work hours may be required.

**What We Offer**
- Be a part of a caring **TEAM THAT SUPPORTS OUR LOCAL COMMUNITY**:

- Support for continuing **EDUCATION AND PROFESSIONAL DEVELOPMENT**:

- Staff recognition programs along with access to self-care supports and **EMPLOYEE / FAMILY ASSISTANCE PROGRAM** (EAP)
- **POSITIVE **and **ENCOURAGING **atmosphere
- Make a difference and provide **HOPE**:

- Extended Health Benefits for Full Time Permanent Intensive Case Manager
- Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal op

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