Manager, Maintenance Quality Assurance

3 weeks ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
The Manager, Maintenance Quality Assurance is a member of the Technical Operations leadership team, reporting to the Senior Manager, Regulatory Compliance and Training. This position is responsible for establishing and maintaining a compliant and effective Quality Assurance Program in accordance with the Canadian Aviation Regulations.

Duties & Responsibilities:

- Establish and maintain a Quality Assurance Program encompassing all elements of Air Operator and Approved Maintenance Organization Certificate
- Create and execute an annual Audit Schedule to completion
- Ensures all internal and external audits are carried out in accordance with procedures outlined in Porter’s Maintenance Policy, Control and Audit Manuals
- Communicate all findings and results from the Quality Assurance Program to the Senior Manager, Regulatory Compliance and Training and Person Responsible for Maintenance
- Responsible for the retention of records associated with the Quality Assurance Program
- Follow-up for the effectiveness of preventative and corrective actions taken to address audit findings
- Ensure that recognized standards of work are carried out by all personnel under their supervision
- Guides departmental leaders through the investigation, analysis and implementation of preventative or corrective action taken to address findings resulting from the Quality Assurance Program in the context of organizational risk management strategies
- Monitors trends in Quality Assurance Program results and conducts analysis
- Maintain an adequate workforce schedule
- Participates in Safety Management Group meetings
- Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Other duties as assigned

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.**Exemplifying Integrity**: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.**Inspiring Others**: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.**People Leadership**: Assuming a leadership role in helping others achieve excellent results.**Leading Change**: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Qualifications:

- University degree and/or acceptable combination of education, training and/or related work experience
- Previous experience of working in the Quality Assurance Program of a commercial airline
- Familiarity with aircraft maintenance operations and/or commercial flight operations
- Strong knowledge of Canadian Aviation Regulations
- Minimum 5 years’ experience in managing people
- Knowledge and demonstrated experience of auditing principles, procedures and methods
- Excellent time management, written and verbal communication skills; keen attention to detail
- Impartiality, integrity, tenacity, diplomacy and self-reliance are key attributes
- Ability to secure and maintain airport security clearance
- Must maintain a valid passport and be able to travel when required

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