Member Service Representative

4 months ago

KitchenerWaterloo, Canada Your Neighbourhood Credit Union Full time

**Member Service Representative (MSR)**

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at YNCU, we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them Thanks for checking us out

**The Role**:
Provide prompt, courteous member service not only by processing member’s financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members expectations are consistently met or exceeded.

**MAJOR DUTIES & RESPONSIBILITIES**:
Essential duties and responsibilities include the following. Other duties may be assigned.
- Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
- Answer the telephone in the branch to provide member service
- Balance the ATM when requested
- Promptly respond to member inquires/problems in a courteous and efficient manner
- Uncover members’ needs, and assist members to utilize the products or services which best meet those needs
- Proper completion and submission of tracking sheets
- Make a minimum of 5 sales calls per week
- Make at least 1 high level referral per week
- Make at least 1 MemberCARE referral per month
- Follow our Quality Service Standards consistently

**POSITION SPECIFICATIONS**:

- Have the flexibility to work a varying schedule, which could change, including evenings and weekends
- Willingness to work at any branch of YNCU when requested
- Meet YNCU’s Balancing Standards: Same-day Balancing Ratio 75% minimum (Goal: 90%), Accumulated Difference YTD within $100.00 and Time Required to Balance 15 min. average
- Be willing to accept increased responsibilities
- Be a team player
- Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well
- Professional demeanor and professional dress

**COMPENSATION**:
Remuneration for this position is detailed in the salary scale of the Credit Union’s collective agreement with C.O.P.E.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

**Job Types**: Part-time, Permanent

**Salary**: From $21.20 per hour

Application question(s):

- Are you available Monday - Friday between 845AM -600PM?
- Are you currently enrolled in post secondary education?
- Do you have customer service experience?
- Do you have cash handling experience?

Work Location: In person

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