Current jobs related to IT Officer - Dartmouth - East Coast Credit Union

**IT Officer, 12 month term**

**Nova Scotia**

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

East Coast Credit Union is seeking a Full-time **IT Officer **for a 12-month term. Reporting to the Senior Manager of IT, the IT Officer is responsible for all aspects of help desk support and technical assistance including but not limited to addressing a wide variety of user issues, software problems, hardware failures, and network issues. You would be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment the Credit Union may use and support any IT-related projects.

**You would**
- Troubleshoot any issues related to software, hardware and network. Provide support and assistance to users within established timeframes.
- Monitor the daily operation and integration of all aspects of the Credit Union’s desktop systems to ensure timely support services and minimum down-time. Assist in the maintenance activities in accordance with prescribed protocols to ensure the most effective utilization and performance of the computer systems.
- Provide support to end users in the selection, procurement, testing, licenses, usage and maintenance of software programs and hardware.
- Provide input into the development of the annual technology plan, operations, hardware and software purchases.
- Identify and recommend improvements on procedures, policies, processes and systems. Contribute to any department training and documentation of processes, while identifying improvement opportunities in streamlining workflows.
- Maintain inventory of equipment, hardware, software, license agreements and maintenance contracts.
- Escalate any complex or server-related issues.
- Install and update desktops, laptops, peripherals, networks, and related software.
- Travel, as required, to perform on-site repair, upgrade or replacements of technology equipment and software.
- Complete other duties and projects as assigned.

**You have**
- Completed a Diploma or Certificate in IT, Computer Science or related field.
- One to three years of experience and/or training in a similar role, preferably in the financial industry and overall, 5 years of experience in the IT field or equivalent combination of training and experience in the IT field.
- Working knowledge and/or understanding of the following key technology areas:

- Windows desktop operating systems
- Cloud based collaboration products (i.e. MS Office 365)
- Telephone Systems
- Network fundamentals (i.e. Firewalls, Switches, TCP/IP, DNS, DHCP, VPN, WINS, etc.)

**You are**
- Passionate about providing exceptional service.
- Self-motivated with a strong work ethic.
- A critical thinker with problem-solving skills.
- A great communicator with time management skills.

**We offer**
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation to commensurate with experience ($56,382-$66269 annually) and benefits with performance-based incentives.
- Potential for flexible work arrangements including Flex Time, Telework and compressed work week.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

**Applications will be accepted until: May 28, 2024**

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.