SAP Field Service Management Consultant

2 weeks ago

Canada ConvergentIS Full time

**Who we are**:
We are Convergent Information Systems, a growing software and services provider, headquartered in Calgary, and with a focus on business innovation in and around the SAP ecosystem. Founded in 2002, we are an SAP design, build and sell partner at the leading edge of user experience design. We help our customers deliver impactful and innovative technology solutions that transform the way they do business.

At ConvergentIS we have a spark - a code, a way we work, a way we behave - and this spark is at the core of our success. It is more than a value statement - it is our culture. Our spark means:

- Performing exceptionally and achieving high standards at every opportunity
- Enabling our customers and our team members
- Being flexible and innovative
- Maintaining a strong alignment with our goals and values
- ConvergentIS offers a comprehensive and competitive benefits package, as well as flexible work arrangements
- Triage incoming Incidents and Service Requests
- Provide Tier 1, 2, and 3 support for Project and Production SAP instances
- Provide end user guidance on SAP ‘how to’ questions
- Analyze business requirements (e.g., functional and technical requirements, information need, business processes) by conducting information-gathering sessions with clients, analyzing the information and being able to document an accurate understanding of their business requirements and mapping of those to SAP business processes.
- Confidence and ability to make recommendations for selection of appropriate SAP business processes to meet client requirements effectively.
- Functionality Testing: Knowledge of and ability to use testing methodologies, processes, and tools for testing of functionality, including unit, integration, system, regression, and dry run testing.
- Ability to design and develop test plans (e.g., test objectives, test cases, test data, test scripts) for executing unit, integration, system or acceptance testing in order to ensure the solution meets the business requirements.
- Develop process models based on business requirements to determine the completeness of the information and process components.
- Coordinate execution of project tasks in your functional area and be comfortable in working under the pressure of tight project deadlines.
- Ability to deliver basic SAP training to client end-users.
- Work very closely with business decision makers and end users.
- Strong oral, written and interpersonal skills.

**Required Skills and Experience**:

- 3+ years of Hands-on SAP Field Service Management experience
- Minimum 1 full life cycle implementations of SAP
- Strong business acumen and management consulting experience
- Manufacturing experience would be an asset

**Education**:

- University Degree Preferred

**Terms**:

**Applicants are required to possess the necessary paperwork to legally work in Canada.
**How to Apply**:

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