Receptionist (Victoria Manor)

**Job Brief**:
Provides a high level of customer service to visitors, residents and staff and general administrative support at Victoria Manor
- Employment Status:
**Permanent Part time**
- Union:
**CUPE 855 Inside**
- Open To:
**Internal/External Applicant(s)**
- Closing Date:
**17/02/23**
- Duration (if temporary):
**N/A**

Description:
Job Title **Receptionist - Victoria Manor**

Wage $21.35 - $23.38 hourly (2023)

Reports To Office Manager

Department Human Services

Location Victoria Manor

Hours Part-time, 15 hours (approx.) on a bi-weekly basis; includes

evenings and weekends

Other General office environment
- Provides the initial face-to-face and telephone contact with visitors, residents and families, providing direction and notifying appropriate personnel as required. Greet visitors; determine purpose of visit, and direct visitor to proper location or person; Inform staff of visitor’s arrival
- Answer telephone, take messages or forward calls to voice mail, and place outgoing calls as requested or needed using Home-specific procedures.
- Monitor arrival and departure of residents from the home
- Perform incidental clerical work including typing, filing, delivering messages, sorting mail, photocopying, faxing, etc.; other duties as assigned, etc.
- Prepares courier packages and arranges for pickup
- Promotes a positive working environment with the service providers and suppliers working with the Home
- Maintains positive communication between the Home and community services
- Advises supervisor or designate immediately of all staff incidents that may result in an Occupational Accident Claim, any concerns with the physical plant, incidents or injuries and completes required reports
- Follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, co-workers, and residents
- Wears personal protective equipment as designated
- Maintains a clean, safe environment for residents utilizing infection control principles
- Maintains a sound working knowledge of their roles and responsibilities during all emergency situations as applied to all assigned shifts and hours of work
- Fosters positive customer service with residents and families in their day-to-day work
- Answers questions / enquiries in a prompt and professional manner
- Conducts tours for prospective residents / families as required
- Participates in all aspects of the Quality and Risk management program as required
- Contributes to the development of recommendations for corrective action to reach corporate mean for indicators
- Maintains personal accountability for completion of monthly audits as assigned
- Provide assistance with call-ins and scheduling; may provide assistance with supply distribution
- Fosters good working relationships with relevant persons within the Ministry of Health
- Other duties as assigned

**Skills/Education Required**
- Possess proven office administration skills
- Must possess excellent communication skills
- Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
- Demonstrated customer-service and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization
- Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands
- Excellent written communication skills with attention to detail and accuracy
- Excellent organizational and administrative skills with the ability to work independently and in a team environment
- Ability to demonstrate initiative consistently with commitment to quality improvement
- Demonstrated ability to understand and abide by municipal policies and procedures
- Upon a conditional offer of employment, a Criminal Record Check will be required

**Applicants must be prepared for skills testing.