Client Experience Specialist

1 month ago

Toronto, Canada Public Services Health & Safety Association Full time

**Join our team and help create a healthier and safer tomorrow for Ontario’s Public Sector Community**

**Major Accountabilities**:

- Assists clients by answering questions regarding PSHSA products and services.
- Monitors “Live Chat” channel and responds to external client inquiries.
- Assists with troubleshooting online course registration issues.
- Manually register groups for training courses and drafts client invoices.
- Second line support for field consultants with operational requests such as scheduling changes, invoicing, material orders and other tasks as assigned.
- Answers questions about PSHSA products and services.
- Leverages technology and internal systems to assist clients.
- Ensures procedures are followed to standard.
- Other duties as required.

**Job Requirements**:

- Post-Secondary education or equivalent experience.
- Minimum of 3 years of customer service experience, preferably in a contact center environment.
- Demonstrated knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook), Microsoft CRM, Microsoft Windows and Adobe Acrobat Professional.
- Experience working within a servicing escalations or complaints management team considered an asset.
- Excellent verbal and written communication
- Exceptional attention to detail
- Comfortable with using and learning new technology to complete daily tasks.
- Quick thinking with a problem-solving attitude.
- Takes ownership and provides service excellence for each assignment end-to-end.
- Communicates with clarity, enthusiasm, and positive intent.
- Can multi-task in a fast-paced environment achieving key performance measures in quality and efficiency.
- Demonstrates resilience when faced with difficult situations and uses critical thinking to identify creative solutions.
- Has a team player attitude and is adaptable to change.

**Details of the Role**:
Status: Full-Time, Contract (3 months)

Hours of Work: 37.5 hours/week

Location: Remote in Ontario, Canada

Bargaining Unit Position: No

Travel Required: No

**Salary**: $30/hour

**About PSHSA**:
The Public Services Health and Safety Association is growing to meet the demands of a changing landscape that puts a spotlight on Occupational Health and Safety in Ontario. We are on a mission to be a leader in digital workplace health & safety solutions. Our team is innovative, creative, and passionate about creating safer workplaces and bringing Ontario workers home safely.

**Application Details**:
**Please visit our **Career Centre** to apply**
- PSHSA is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences. PSHSA will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

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