Commercial Security Systems Technician

1 month ago


Edmonton, Canada GardaWorld Full time

**Our mission is simple: To make the world a safer place by protecting our clients' people, assets, and operations across the globe.**

We can achieve this mission only through upholding the highest standards in all the jurisdictions in which we operate. We are a value-driven organization and are proud of our work and our goal-oriented mindset. Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across all our operations.
**Integrity. Trust. Vigilance. Respect**

**Your Role**:
Reporting to the Commercial Technical Operations Manager of Security Systems West & Central, the **Commercial Security Systems Technician** is responsible for the end-to-end process of installing, maintaining, and troubleshooting advanced commercial security systems. Technicians ensure that security infrastructure meets the clients' specifications and adheres to GardaWorld's quality standards.

**Key Performance Indicators**:

- Days to Service
- Technician Utilization Rate
- Technician Billable Time
- Service Revenue

**Commercial Technician Responsibilities**:

- Initial Site Assessments: Conduct site surveys to determine the most effective installation approach, ensuring all client requirements are met.
- System Installation: Implement security systems, video surveillance and access control according to design schematics and plans. This includes wiring, equipment setup, and software configuration.
- Maintenance and Upgrades: Carry out scheduled preventative maintenance, software updates, and hardware updates.
- Participating in annual ULC inspections for both fire monitoring and burglary systems.
- Troubleshooting and Repairs: Diagnose and resolve hardware or software issues both remotely and on-site, minimizing downtime.
- Quality Assurance: Test the functionality of installed systems to ensure they meet both internal external quality and safety standards.
- Customer Interaction: Build strong relationships through excellent customer service, educating customers on system operation and basic troubleshooting.
- Documentation and Reporting: Maintain meticulous records of installation procedures, system configurations, and maintenance activities for each client. Submit reports to the Technical Operations Manager as requested.
- Team Collaboration: Work closely with sales and engineering departments to ensure client satisfaction and quality of service.
- Inventory Management: Keep track of equipment and tools, ensuring that all items are accounted for and in working condition.
- After Hours Work: After hours work is expected on occasional and rotational basis. This could be in the form of field dispatch requests or emergency on-call requirements.
- All other duties as assigned

Division: Corporation Services d'alarmes Garda
You Report To: Technical Operations Manager, West and Central Canada
Status: Fulltime
Working Conditions: Primarily field work, occasional office work, travel and periodic weekend or evening work is to be expected.

INTQC



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