Relief Clerk

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**The Opportunity**:
You will provide administrative and clerical support to Transit Services management and staff on an interim basis or for special assignments. Counts daily cash and ticket farebox revenues, and prepares bank deposits.

Formats and transcribes correspondence, manuals, resource materials, agendas, minutes, and reports. Composes routine correspondence and assists management staff by drafting documents, such as forms, letters, and memos for review and signature.

Empties conventional and specialized transit coins from vault/fareboxes onto conveyor belt for processing (culls, sorts, bags; counted by machine). Empties coin bag contents into wrapping machine. Places wrapped coins in boxes.

Counts tickets and fare products and records revenues. Forwards internal count forms daily to the Accounting Clerk (Transit). Bags tickets for shredding.

Prepares bank deposit form for bus revenues for daily pickup.

Inputs cash, ticket, and TaxiSCRIP totals into spreadsheet for daily reconciliation.

Creates and updates work orders in the Fleet Management System (FMS), according to defect slip and as identified by service advisors/fleet supervisors. Records information on daily garage maintenance report sheets. Closes/approves completed work orders.

Creates and updates Ministry of Transportation/Preventive Maintenance Inspection work orders initiated by Planner/Scheduler, Transit Fleet Maintenance. Closes completed work orders.

Processes warranty claim payments. Notifies vendor of discrepancies. Updates FMS to reflect proper repair cost reporting.

Operates a multi-line telephone system. Answers telephone, responds to general inquiries, pages staff, transfers calls, and records messages.

Operates a two-way radio (using proper radio procedure) to communicate with management regarding incidents/accidents requiring fleet services. Arranges roadside assistance with towing company, as required.

Maintains the central filing system for Transit Fleet (e.g., creates new files, files documents, arranges off-site storage of semi-active files).

In the absence of Transit Fleet Supervisor, responds to over-the-counter inquiries regarding scheduled and emergency maintenance; receives/returns keys; and completes staff absenteeism forms.

Processes mail, faxes, and arranges for courier service.

Performs related duties as assigned.

Knowledge of office procedures, administrative/bookkeeping systems, word processing, and communication skills, acquired through a grade 12 education plus 2 years of related experience, 1 year which includes cash handling experience.

Knowledge of and ability to follow corporate policies and procedures.

Knowledge of automotive parts and components.

Time management and organizational skills to work independently; meet deadlines; and assist management and staff by meeting program needs, and changing priorities.

Communication skills to relate effectively with all levels of staff; respond to inquires from staff; and participate as an effective team member.

Ability to read and edit program reports, manuals, pamphlets, fliers, other resource material, and minutes. Ability to write correspondence; complete forms, bank deposit slips and internal count forms, purchase and cheque requisitions; maintain records; and record messages, lists, minutes, and statistics.

Computer skills with ability to use software such as Microsoft Office and a document management system. Ability to operate equipment according to vendor instructions.

Must provide an acceptable Police Information Check (Level 2)—for bondability.

Ability to support and demonstrate the Region’s values.

The hours of work for this position is up to 24 hours per week; Monday to Friday 7:00am to 9:00pm.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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