Retail Sales Associate

5 months ago

Nanaimo, Canada Old Navy Full time

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

**what you'll do**
- All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
- Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
- Promote loyalty by educating customers about our loyalty programs.
- Leverage omni channel offerings to deliver a frictionless customer experience.
- Support sales floor, fitting room, check out, and back of house processes, as required.
- Courteous and responsive to internal/external request
- Exchange and verifies job related information to provide support.

**who you are**
- Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
- Able to handle customer interactions and potential issues/concerns courteously and professionally.
- Use basic information-gathering skills to solve problems.
- Ability to learn procedural knowledge acquired through on
- the-job training.

**benefits at old navy**
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.*
- Company match for donations and volunteer time*
- Registered Retirement Savings Plan
- Employee stock purchase plan.*
- Virtual health care 24/7*
- Maternity/Parental Top Up.*

**Job Type**: Part-time
Part-time hours: 10-20 per week

Pay: $16.75 per hour

**Benefits**:

- Store discount

Day range:

- Every Weekend
- Monday to Friday
- Weekends as needed

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work setting:

- Apparel store

Ability to commute/relocate:

- Nanaimo, BC V9T 4T7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work shifts that start at 6:00am?

Shift availability:

- Day Shift (required)

Work Location: In person

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