Call Taker

**Mundie’s Towing is currently hiring for a Call Taker**

**JOB DESCRIPTION**:

- Answering incoming phone calls for towing services; police impounds, accidents, roadside assistance, private impounds, and city bylaws. Receiving calls for the Burnaby RCMP, Burnaby Fire Department, City of Burnaby Bylaw Officers, ICBC, and the general public providing pleasant and professional, knowledgeable, customer service.
- Effectively dealing with ICBC tow desks including receiving and processing tow requests
- Release of customers impounded vehicles
- An input of calls into the dispatch software
- Processing Visa, Mastercard, debit and e-transfer payments
- General reception duties including ordering office supplies, filing, faxing, photocopying, and ICBC invoicing, and other duties assigned
- Assisting our accounting office in various office related tasks and protocol

**QUALIFICATIONS**:

- Pleasant disposition, well-mannered, reliable, confident
- Have effective telephone manners on a multiple line switchboard
- Strong computer skills, able to use Microsoft Office
- Strong organization, problem solving and time management skills
- Able to work under pressure in person and on the phone
- Able to work as a team player
- Handle high call volumes with emphasis on accuracy and detail, ability to problem solve and multi-task are crucial to success of this role
- General knowledge of the Lower Mainland is an asset

**Salary**: $20.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

**Experience**:

- call taking / dispatching: 1 year (required)

Ability to Commute:

- Burnaby, BC V5E 1E6 (required)

Ability to Relocate:

- Burnaby, BC V5E 1E6: Relocate before starting work (required)

Work Location: In person