Dispatch Supervisor

This position is responsible for the supervision and co-ordination of day-to-day operations of driver dispatch, scheduling, routing, planning and to ensure that all activities are accurately recorded in the company’s & customer's transportation management system.

**Responsibilities**:

- Ensuring that all work is accurately entered and managed in the system in a timely manner, from; order entry, to planning, to activating, progressing and closing trips
- Plan and schedule drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and an increase in driver productivity respecting Hours of Service regulations
- Manage and direct all incoming inquiries through the dispatch telephone lines to ensure a clear, efficient flow of information to the appropriate people
- Be the front line contact for drivers regarding scheduling and work availability
- Coordinate with maintenance and Operations to ensure that the required equipment is available
- Assign equipment to upcoming runs to ensure all of our customer’s needs will be met
- Communicate with drivers to ensure that appointment pick up and delivery times are met
- Monitor special driver requirements for each site to ensure they are being adhered to
- Report all driver absences and tardiness to the Manager
- Ensure proper placement of trailer pool to support customers’ daily requirements while maintaining costs
- Complete customer reporting and tracking spreadsheets as required
- Assist in the planning and dispatching of drivers as required
- To perform other duties as assigned by the reporting manager

Core Competencies and Qualifications:

- Excellent verbal and written communication skills
- Ability to handle multiple projects and tasks
- 3-5 years of prior dispatch experience is preferred
- 1-2 years of planning and scheduling experience is preferred
- Previous experience and/or a familiarity with trucking is preferred
- Must be able to work in a fast paced environment and possess excellent problem solving skills
- Proficient in Windows Outlook, Microsoft excel, and a transportation management system
- Must be willing to work a flexible schedule and overtime if the demand arises along with provide coverage on needed shifts
- Experience in a 24 x 7 operation, preferably in the transportation industry
- Trained in Hours of Service an asset
- Pay based on experience and qualifications.

**Job Types**: Full-time, Permanent

**Salary**: $52,500.00-$57,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Oshawa, ON L1J 1N9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: One location