Specialist, Specialty Pharmacy Support

6 months ago

Mississauga, Canada Specialty Health Network Inc. Full time

**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Key Accountabilities**:

- Act as second level support for complex reimbursement and third-party coverage escalations
- Responsible for manual submissions, payment collections, and patient and payor escalations
- Develop internal pharmacy billing audits to identify areas of risk
- Complete third-party audit submissions
- Support pharmacy managers with on-site third-party audits as required
- Work with the Learning and Development team to create pharmacy resources and training modules
- Support SPN Account Manager with billing escalations as required
- Support new Patient Support Program initiatives and participate in pharmacy special projects, and cross-functional initiatives
- Represent pharmacy in system and technology projects that impact the specialty pharmacy business
- Build collaborative relationships across business and regularly share best practices
- Perform root cause analysis and lead action plan development to close process gaps

**Qualifications and Skills**:

- Minimum of College diploma or University undergraduate degree
- Minimum five (5) years of combined community, hospital or specialty pharmacy experience or equivalent
- Understanding of the third-party reimbursement landscape required
- Experience and/or knowledge of specialty pharmaceuticals & biologics an asset
- Knowledge of Pharmacy software systems including HealthWatch and SAP an asset
- Salesforce experience an asset
- Ability to work collaboratively in a team environment
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Excellent organizational, and multi-tasking skills
- Flexible and adaptable to changes of responsibility reflective of the business needs

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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