Inbound Call Assistant

1 month ago


Oshawa, Canada Raglan Industries Full time

**Key accountabilities**
- Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers
- Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist and a commitment to providing high-quality service.
- Process a range of transactions across the service line accurately and efficiently, referencing shared service knowledge articles to ensure the transaction is consistently executed accordingly to requirements.
- Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues, providing feedback to the customer to ensure they are aware of the progress of their enquiry and/or transaction and work across more than one service line where required in order to meeting operational needs.

**Essential requirements**
- Need excellent written and verbal communication skills
- Intermediate computer skills required
- Typing
- Using mouse and monitor
- Proficient in Microsoft office suite, particularly Outlook and Teams

**Salary**: $23.50-$28.50 per hour

**Benefits**:

- Dental care
- Paid time off
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: On the road



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