Service Centre Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Position Purpose:
The Service Centre Supervisor is responsible for maintaining Zero Harm principles, while providing product and service that meets or exceeds the internal and external customers’ expectations using the most cost effective methods available.

Schedule Requirements:

- Afternoon shift: Monday through Friday (3:00pm to 11:00pm)
- Require availability and flexibility to work on various shifts and weekends as needed to cover for absenteeism and support other supervisors with various initiatives.

Major/Key Accountabilities:

- Direct manpower, materials & work activity to achieve plant output to planned levels.
- Manage performance on productivity, quality and safety.
- Direct, coach, train and develop team members to meet corporate strategic goals and safety initiatives.
- Conduct employment interviews and ensure compliance with new hire practices.
- Manage shift payroll and submission.
- Direct plant operations within CHEP SHE safety guidelines for all internal, external customers and contractors.
- Local Safety Champion and Co-Chair of the JHSC.
- Collect, validate & record key plant output information.
- Provide leadership for continuous improvement initiatives.
- Manage GRTW programs and Claims Management.

Qualifications:

- Education: Bachelor Degree or College Diploma

**Experience**:

- 5-7 years of front line supervisory experience in production, manufacturing, logistics or customer service.
- Experience with formal safety programs, required.
- CHEP experience an asset.
- Maintenance programs and knowledge of regulatory environment an asset

Skills and Knowledge:

- Working knowledge of Six Sigma, Lean Manufacturing or other continuous improvement programs are assets.
- Production planning experience, relationship building, analytical problems solving skills, strong ability to multi-task and work within a team environment.
- Experience with recruitment, hiring, discipline and termination processes.
- Computer proficiency, Microsoft Office required SAP, Kronos, CMMS are assets.

Languages:

- Required: English Desirable: French

Fonction du poste:
Assurer le maintien des principes Zéro dommage tout en offrant des produits et des services qui répondent ou dépassent les attentes des clients internes et externes en utilisant les méthodes les plus économiques disponibles.

Principales responsabilités:

- Diriger le personnel, gérer le matériel et les tâches afin d’atteindre les résultats prévus pour l’usine.
- Gérer le rendement, la productivité, la qualité et la sécurité.
- Diriger, encadrer et former les membres de l’équipe afin d’atteindre les objectifs stratégiques de l’entreprise et respecter les initiatives de sécurité, ainsi que leur permettre de se perfectionner.
- Mener des entrevues d’emploi et s’assurer du respect des pratiques liées aux nouveaux employés.
- Champion de la sécurité locale et coprésident du JHSC.
- Gérer et soumettre la paie des quarts.
- Diriger les opérations de l’usine en fonction des directives de sécurité, santé et environnement de CHEP pour tous les clients internes et externes, ainsi que les entrepreneurs.
- Recueillir, valider et enregistrer des renseignements clés sur la capacité de l'usine.
- Offrir du leadership pour les initiatives d’amélioration continue.
- Gérer les programmes de retour graduel au travail et les réclamations.

Qualifications:

- Éducation : Baccalauréat ou diplôme collégial

Expérience:

- De cing à sept ans d’expérience en supervision de première ligne dans un service à la clientèle ou de production, de fabrication, ou de logistique.
- Expérience chez CHEP un atout.
- Expérience avec les programmes formels de sécurité requis.
- Expérience des programmes de sécurité officiels ainsi que des programmes de maintenance et connaissance de la réglementation un atout.

Compétences et connaissances:

- Connaissance de Six Sigma, de Lean Manufacturing ou d’autres programmes d’amélioration continue un atout
- Expérience en planification de la production et en établissement de relations, aptitudes anal