Manager, Implementation

4 weeks ago

Toronto, Canada Yotpo Full time

If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we're looking for curious professional talents to be a part of building the future of the e-commerce industry.

As Yotpo's **Manager, Implementation Team**, you will establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

**You will**:

- Manage day-to-day performance of a team of 5-8 Implementation Managers with the goal of driving continuous improvement and long-term success for our customers.
- Develop team members through daily coaching, team meetings, and 1:1s.
- Build a creative, can-do culture with a passion for providing an exceptional customer experience.
- Be the point of escalation for all communications with customers.
- Develop repeatable frameworks and processes to help scale the new customer onboarding function companywide.
- Create and track the team's quality performance metrics, using the data to bring solutions to CS leadership on a regular basis.
- Collaborate cross-functionally with sales, CS, Solutions Engineering, and Product and actively identify roadblocks and solutions.

**About you**:

- 2+ years of successful managing high-performing Customer Success or Account Management teams.
- Experience in working with eCommerce and other website platforms, content management systems, and responsive websites.
- Ability to operate effectively in an ambiguous and fast-paced environment.
- Strong analytical skills and a consultative approach to problem-solving.
- Passion for technology and a deep curiosity about how things work.
- Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking.
- Excellent technical, written, communication, and presentation skills.
- Previous experience working with Salesforce is a plus.
- Bachelor's degree or equivalent experience.

If you don't meet 100% of the qualifications outlined above, that's okay We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

**About Yotpo CA**:

- Company sponsored RRSP matching.
- 100% coverage of additional benefits programme.
- Equity in options.
- Individualized career development, rewards and recognition.
- Wellness and philanthropic programming and events.
- We are working in a flexible hybrid model, typically in office three days per week.

**Yotpo is for everyone, and we're committed to anti-racist work. **We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

LI-Hybrid

  • Lean Six Sigma Management Operating Systems Sme

    4 weeks ago

    Toronto, Canada Implementation Engineers Full time

    **Job description** Implementation Engineers is seeking high energy, versatile Lean Six Sigma Consultant for both short-term and long-term contract work in Canada. Prior experience implementing management operating systems across multiple industries, with solid cross-functional experience in operations, maintenance, process engineering and supply chain. -...

  • Implementation Manager

    4 weeks ago

    Toronto, Canada Go Evo Inc Full time

    **Implementation Manager** **Who We Are**: **What You'll Create and Do**: As an Implementation Manager, you will ensure our clients' successful onboarding and implementation while playing a vital role in evolving internal best practices for your team and the entire organization. This exciting opportunity allows you to contribute significantly to the success...

  • Implementation Manager

    4 weeks ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI. As we keep growing our Professional - Services team we are looking for an...

  • Implementation Manager

    5 days ago

    Toronto, Canada SysAid Full time

    SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI. As we keep growing our Professional- Services team we are looking for an Implementation...

  • Implementation Manager

    1 week ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    **Job Overview**As an Implementation Manager at TCS, you will be responsible for managing project implementations and warranty phases, ensuring seamless execution and customer satisfaction.You will enforce change management practices and guidelines, prepare and distribute meaningful status reports to key stakeholders, and coordinate with business groups,...

  • Implementation Manager

    3 weeks ago

    Toronto, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Implementation Manager

    7 days ago

    Toronto, Ontario, Canada SysAid Full time

    SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.As we keep growing our Professional- Services team we are looking for an Implementation...

  • Implementation Manager

    7 days ago

    Toronto, Canada SysAid Full time

    SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.As we keep growing our Professional- Services team we are looking for an Implementation...

  • Implementation Manager

    2 weeks ago

    Toronto, Canada Ace Seekers Full time

    **Note: This is a remote role in Canada** **Role Objectives**: - **Participate in engagements from end-to end**: From assisting with initial scope and SOWs; planning and leading projects; interacting with client key project participants; assisting with configurations and quality assurance; delivery; to transition to support. - **Build strong ongoing client...

  • Implementation Manager

    4 weeks ago

    Toronto, Canada Carrier Full time

    **Country**: Canada **Location**: LOC13089: 366 Adelaide Street West, Suite 301 Toronto, ON M5V 1R9 **About Carrier** Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life...

  • Implementation Manager

    2 weeks ago

    Toronto, Canada BeyondTrust Full time

    About BeyondTrust BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges. Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud, and...

  • Implementation Manager

    4 weeks ago

    Toronto, Canada Movable Ink Full time

    -Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations...

  • Implementation Manager

    6 days ago

    Toronto, Ontario, Canada Manulife Full time

    Job Description The Implementation Manager (IM) supports our distribution partners in the delivery of value-added benefits and superior service to Consultants and Plan Sponsors during the quote, finalist, implementation, warranty period and complex projects. This team routinely collaborates with internal service providers such as Operations,...

  • Implementation Manager

    4 days ago

    Toronto, Canada Manulife Full time

    Job Description The Implementation Manager (IM) supports our distribution partners in the delivery of value-added benefits and superior service to Consultants and Plan Sponsors during the quote, finalist, implementation, warranty period and complex projects. This team routinely collaborates with internal service providers such as Operations,...

  • Implementation Manager

    6 days ago

    Toronto, Ontario, Canada Achievers Full time

    About Achievers The "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at to learn more, and check out our platform in action . Join us in...

  • Technical Implementation Manager

    3 weeks ago

    Toronto, Canada Sage Recruiting Full time

    Sage Recruiting is looking for a Technical Implementation Manager to join a SaaS company building software for nonprofits and associations. Our client offers a diverse range of solutions, including membership management, content management systems, communication tools, event solutions, and more. They are dedicated to using cutting-edge technology to deliver...

  • Manager of Implementation Services

    4 weeks ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and...

  • Manager, Bim Implementation

    3 weeks ago

    Toronto, Canada H.H. Angus and Associates Limited Full time

    BIM Manager - Implementation HH Angus is a forward thinking 105-year-old Engineering Consulting firm dedicated to pushing the boundaries of innovation and excellence. We are committed to delivering high-quality projects while embracing the latest technological advancements. As part of our continued growth, we are seeking a talented and experienced...

  • Project Implementation Manager

    6 days ago

    Toronto, Ontario, Canada Paymentus Full time

    Job OverviewThe Technical Project Manager at Paymentus is responsible for driving project implementations forward, ensuring client satisfaction, and meeting project deadlines.This role requires a unique blend of technical and business skills, with a focus on delivering complex projects and building strong relationships with clients.Drive project...

  • Saas Implementation Manager

    4 weeks ago

    Toronto, Canada Phelix AI Inc Full time

    **About Phelix** Phelix is an AI powered automation platform for healthcare providers and developers. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and vendors across North America. Our mission is simple - to empower healthcare providers and their staff to focus on delivering the best care possible to...