Salesforce Administrator

**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference. Call 1-888-939-3333 or visit cancer.ca today.

**COME AS YOU ARE**

**JOB OVERVIEW**

Are you interested in making an impact on the lives of Canadians living with Cancer? Do you have experience supporting enterprise financial systems? Do you value working with a collaborative team? Enjoy flexibility in where you perform your work?

Help us make a difference in developing and enhancing the solutions that support our finance team.

Reporting to the Senior Manager, Salesforce Solutions (Data, Analytics and Solutions), the Salesforce Administrator supports the maintenance of the Salesforce Platform and related apps, the development, optimization, testing and implementation of enhancements for existing systems.

**This role can be based anywhere in Canada.**

**WHAT YOU’LL BE DOING**:
**Support the maintenance and development of the Salesforce platform**
- Assists in the development, optimization, testing and implementation of enhancements and new features for systems and processes by translating functional needs into technical requirements, documenting, and developing solutions.
- Work with Senior Manager, Salesforce Solutions to improve existing processes using existing Salesforce apps and utilities
- Works with business analysts, technology staff and end users to understand requirements and translate to solutions.
- Supports and uses related Salesforce platform tools for fixes and enhancements, including DevOps and configuration tools, DemandTools, DataLoader, Data Import Wizard, Form Assembly, Microsoft Orchestrator and various other apps and add-ons.
- Contributes to Release Management by following guidelines and process, coordinating development and testing of changes within the Salesforce environment; tracks and resolves issues through the deployment process.
- Follow best practices with regards to system maintenance, configuration, development, quality assurance, data integrity and issue root cause analysis

**Provides technical and end user support**
- Work directly with end users to diagnose issues, provide support and resolution.
- Supports projects as a SME and technical resource.
- Support other Salesforce roles, including administrators, analysts and data specialists, as required.
- Uses Ticketing System to contribute to a knowledgebase for issue resolution; create and maintain design and process documentation for developed processes.

**Development and Testing**
- Support development, optimization, testing and implementation of enhancements for existing systems and processes by adhering to the software development life cycle
- Complete quality assurance testing for new and changed functionality
- Support Senior Manager, Salesforce Solutions with respect to Release Management by following release guidelines and processes, coordinating development and testing of enhancements and changes within the Salesforce environment. Track and resolve issues through the deployment process. Assist with three Salesforce releases annually as well as monthly internal releases

Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.

**QUALIFICATIONS**:

- At least 3 years of experience with Salesforce management and data management, preferably in non-profit industry.
- Post-secondary education such as acquiring a college diploma, as well as specialized technical/professional training and/or certification, or equivalent.
- Certified Salesforce Admin, additional certifications preferred
- A demonstrated ability to understand and articulate complex processes
- Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization

**WHAT YOU CAN EXPECT FROM US**:
**CARING COURAGE INTEGRITY PROGRESSIVE.**

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportun