Hygiene Coordinator

**About Us**:
At Sheridan Dental Care, our mission is to encourage, support, and assist our patients to maintain a lifetime of good oral health and confident smiles. We have been proudly servicing the Pickering and surrounding communities for over thirty years. Our team of friendly and experienced dentists, specialists and dental professionals work hard to meet all your needs. We understand that comprehensive care comes from getting to know our patients as individuals, so we created personalized care plans tailored to our patients. In order to serve you better, we provide a wide range of services including general dentistry, cosmetics, periodontics, orthodontics, dental implants, and much more

We pride ourselves on providing quality dental care and our 4.9 stars on Google reviews is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Our office is conveniently at First Pickering Place, Unit 12 1550 Kingston Road in Pickering.

**Schedule**:_ **Part-Time**_
- Wednesdays - 7:30 am to 2:30 pm _(opportunity to work full days on Wednesdays every alternating week if desired)_
- Fridays - 7:30 am to 3:30 pm
- Saturdays - 8:30 am to 3:30 pm _(closed on Saturdays during the summer months from mid-June until after the September/Labour Day long weekend)_

**Benefits of Joining Our Team**:

- Yearly uniform/clothing allowance
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients

**Responsibilities**:

- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills
- Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
- Build strong relationships with patients to ensure trust and loyalty

**About You**:

- Minimum of 1+ year(s) experience as a Hygiene/Scheduling Coordinator required
- 1+ year(s) of experience working in a dental office required
- Experience using dental software required; experience with ABELdent preferred
- Knowledge and understanding of oral treatment plans and ability to educate patients
- Strong customer service experience
- Detail oriented

**Job Type**: Part-time

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Pickering, ON L1V 1C3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dental office: 1 year (required)
- Hygiene Coordination: 1 year (preferred)

Work Location: In person