Orthopedic Bracing Specialist

**About Arthritis & Injury Care Centre**

Arthritis & Injury Care Centre is a private, locally owned and operated orthopedic company in the Maritimes. With 4 clinics across Nova Scotia and New Brunswick, as well as multiple connections through the Atlantic provinces, we have been servicing these areas for over 25 years. We are a multi-disciplinary clinic offering services such as bracing, orthotics, physiotherapy, massage therapy, orthopedic consultants, sport medicine, and much more. We pride ourselves on providing the best education, products and services to our community by putting our patients’ needs first.

At Arthritis & Injury Care Centre, our people believe in One Team, that by working together we can achieve our goals and help to create a better lifestyle for our patients.

**Qualifications**:

- Degree or diploma in Kinesiology, PTA/OTA, massage therapy or other health and wellness area **required**:

- Excellent communication intrapersonal and interpersonal skills
- Efficient organizational and time management skills
- Must be comfortable in using database software and Microsoft
- A professional and positive customer service attitude
- Well developed multi-tasking skills
- A dynamic, initiative-based approach with a can-do attitude
- Effective problem-solving skills
- The ability to thrive independently and in a team environment
- **Orthopedic Bracing Specialist**:

- Work directly with the client/patient to educate them on their injury
- Fit the patient with the best product(s) for their needs
- Follow customer care fitting protocol which includes follow-up appointments and calls
- Provide empathy and clear communication and education
- It is expected that employees are proficient to fit and be knowledgeable with all the products that we carry. Although training is provided, it is expected that employees take initiative to learn and understand products
- Follow AICC customer care protocols
- Inventory management - Maintaining and forecasting, as well as annual mandatory counts
- Letter writing - Writing and sending patient updates to the appropriate health care professional
- **Administration**

**Assist with the following**:

- Greet patients, clients, co-workers, and physicians and be the first point of contact for these office visitors
- Answer and direct incoming calls received on a multi-line phone system using a physical phone as well as a headset and soft phone
- Billing patients, insurance companies, and third parties for products and services
- Use company software for scheduling, patient information, invoicing, etc.
- Coordinate mail distribution and product orders
- Perform general office duties such as filing, scanning, updating spreadsheets, etc.
- Accounts Receivable
- Patient files
- Ensuring all paperwork is correct
- Scanning and filing away patient files
- **Sales and Marketing**
- Assist with creating, implementing and measuring the success of a marketing program that will enhance the organization’s image and position within the marketplace and the public. Assist with marketing activities and materials including publications and media relations
- Communicate and articulate the organization’s desired image and position, both internally and externally.
- Promote interest in the organization and ensure regular contact with target customers as required
- Help with visits and/or coverage to accounts/customers as required
- Facilitate Lunch and Learn sessions, and Educational events, as required
- Help to ensure the organization’s philosophy, mission and vision (CULTURE) are pertinent and practiced throughout the organization.

**Salary**: $40,000.00-$48,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: One location