Store Concierge

5 months ago

St Catharines, Canada Specsavers Full time

**Position**:Store Concierge (Temporary, 3-month contract)

**Type**:Fixed-Term, with the potential to be extended or transitioned into a permanent position

**Schedule**:Hours vary, including days, weekends, and evenings

**Location**:St. Catharines (The Pen Centre)

**About Specsavers**:
Specsavers has been on a continual mission to improve lives through better sight since 1984 with a heavy focus on eliminating preventable vision loss and blindness. Having successfully achieved the ‘Great Place to Work’ accreditation, we strive for the highest professional and clinical standards. We also recognize that our people are critical to our past and future success - thus providing outstanding personal development plans, unstinting support and excellent benefits. Come join our mission of transforming eye health and careers around the world for over 40 years

**Objective**:
The Store Concierge plays a crucial role in driving foot traffic, engaging potential customers, and creating awareness about the significance of regular eye exams. This position focuses on promoting the Specsavers brand and enhancing customer engagement by encouraging customer to have eye exams.

**Responsibilities**:

- Proactively approach customers passing the store, fostering awareness about the Specsavers brand and offer.
- Provide information on eye health and benefits of professional eye exams.
- Offering to clean or adjust customers current glasses to engage in conversation to encourage bookings and glasses sales.
- Collaborate with retail staff to assist customers in scheduling appointments or to browse the glasses display.
- Communicate effectively with retail staff to ensure a seamless customer experience.
- Maintain accurate records of customer interactions, appointments, and glasses sales.
- Prioritize a high level of customer satisfaction through friendly and informative interactions.

**About you**:

- A willingness to promote Specsavers from the lease line of the store.
- Enjoys interacting with people and building positive customer relationships.
- Comfortable working outside to reach a broader audience.
- Confident and engaging communication style.
- The ability to build genuine and supportive relationships with colleagues and customers.
- Determined to accomplish results through perseverance and has a can-do attitude.

**Qualifications**:

- Previous experience in sales, event staffing, or promotional roles is advantageous.
- Excellent verbal and written skills with strong attention to detail.
- Exceptional communication skills.
- Passionate about promoting health and wellness.
- Ability to work independently and as part of a team.
- Flexible schedule, including weekends and evenings.

**What’s in it for you**:

- Two free pairs of glasses per year
- One free eye exam per year
- Up to 50% off eyewear purchases
- 25% off friends and family discount
- Employee assistance program
- Flexible hours
- Eligible for incentive scheme tied to the increase in customers

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