Operations Manager
5 months ago
EXISTING CNC CUPE Employees:
Employment Status Full Time Employment Type Regular Job Summary
The Operations Manager is responsible for leading the administrative direction of all campus operational activities. Responsibilities include, but are not limited to, planning, organizing, and managing resources, systems and processes of these various departments to ensure student and College needs are met, the College is effectively promoted and that administrative systems are as efficient and effective as possible. This general accountability is carried out in consultation with the Regional Director or designate.
- The Operations Manager works collaboratively with the regional employees, other College departments and contractors, agents and partners; as well as student/participants to maximize the smooth and efficient operations. Responsibilities include functions related to the successful development, operation, and evaluation of the administrative and operational systems of the campus. Operational leadership is required on a proactive and consultative basis both within the College and in the regional context. This position is responsible for the effective coordination of all the related operational services and systems. At the discretion of the Regional Director, or designate, approximately 15 full-time and part-time CUPE and contract staff may report to the Operations Manager.
- You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
- You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
Specific Duties
Working in collaboration with the local administrative team, the incumbent will:
- Provide leadership and direction in all operational and administrative activities
- Identify, implement and maintain systems and processes to ensure smooth and efficient operation
- Act as the liaison between building owner, building manager, District staff, and Facilities staff to ensure all facilities are maintained in accordance with lease agreement and relevant legislation
- Remain current with service provider policies and regulations, which affect programs, contracts and students
- Ensure excellent communication of information as required within the department, the College and the community
- Continually update and revise procedures and systems to meet internal and external requirements
- Proactively act as a resource to department and College management and staff on program and service systems issues
- Proactively and effectively solve problems relating to the departments procedure and systems, particularly as they relate to student/participant circumstances; troubleshoot and provide conflict resolution for students, staff and departments in a sensitive and professional manner
- Ensure all College policies, procedures, and collective agreements are adhered to; initiate and support departmental procedure and policy reviews as well as new policy and procedure development as required
- Develop, maintain and encourage positive communication strategies via formal and informal mechanisms
- Manage marketing and promotional procedures, materials and structures to ensure activities meet college standards. Conduct marketing and or reporting briefings regarding new programs and initiatives
- Manage contracts and funders. Ensure policies, systems and mandates are met and keep contractors and funders up-to-date
- Manage complex and integrated reporting (financial, statistical and narrative) requirements including establishing and implementing timelines and reporting structures; ensuring appropriate data is collected, entered and communicated in the necessary formats
- Provide information and support to the campus team with respect to operational planning
- Encourage a climate of excellence, responsibility and accountability by supporting and monitoring performance; ensuring program and service guidelines and outcomes are met; facilitating professional development activities; and recognizing contributions and achievements
- Ensure quality in all activities
- Develop and maintain positive campus communications
- Participate in relevant internal and external committees related to campus operations
- Ensure liaison and communication among staff, departments and external partners
- Administer and monitor approved budgets; assist in the preparation of annual budget recommendations related to operational needs
- Participate in labour negotiations as required by the College
- You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners and communities
- You will promote a positive work atmosphere and communicating in a professional manner that demonstrates mutual respect with s
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