Nso Trainer

Job Title: (New Store Opening) NSO Trainers

Reports to: Corporate Training Director (and to District Manger of new store)
Number of openings: 1-10+ openings available per year

Compensation: Receive $200 per day while in store (inclusive of vacation pay) plus $50 per day for meals. This includes your travel days

Travel Documents: All travel documents must be current (not expired) including driver’s license and/or passport. Must be able to travel nationally and internationally without any restrictions

Other Perks: Opportunity to travel for work (locally and internationally) and see different parts of the country/ world All expenses including travel, accommodation and meals paid
Professional Development Opportunity - Learn directly from the experts

The NSO Trainer’s core purpose is to provide support to new store openings in assigned region(s). The NSO Trainer (“trainer”) will be training new franchisees and their teams on all operational, administrative and supervisory duties offering hands-on training. Further to that, the trainer will also ensure that all Mary Brown’s standards and protocols are followed throughout the training phase as per Learn MB Standards and all health and safety protocols are followed.

The person in this role will be **on assignment for the time needed to open new stores**.
Each new store opening ranges from 10-14 consecutive days for every assignment.

Please note that there will be multiple new store openings, and you may decline up to a maximum of three work assignments you are requested to work on in a given year.

**Essential functions**

**Duties**:

- Conduct high-standard training for new franchise employees on day-to-day procedures.
- Deliver genuine hospitality and exceptional guest experience.
- Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to.
- Collaborate with Corporate Training Director to identify company training needs and ways to improve effective training.
- Supervise trainees, evaluate performances and make recommendations.
- Provide timely feedback to Trainer on site.
- Ensuring all governmental and health and safety regulations are being adhered to.

**Required Skills and Qualifications**
- Minimum of 1 year of hands-on experience in a Mary Brown’s store.
- Must be available for the duration of the entire assignment ranging from 10 - 14 days with the possibility for overnight travel.
- A record of strong performance in all workstations including front and back of house.
- A coachable team player with potential leadership skills and the right attitude.
- Passionate about the Mary Brown’s brand.
- Successful completion and up to date on all required training modules on LearnMB.
- Flexible and adaptable to adjust to dynamic work environment.
- Motivated and willing to learn new skills.
- Professional, well-spoken with a strong command of the English Language.
- Possesses excellent verbal and written communication along with ability to listen effectively.
- Excellent attention to detail and organizational skills with ability to meet deadlines.
- Mature professional judgment and professionalism in handling all matters.
- Strong knowledge of health and safety protocols and food standards.

**An asset to have, but not mandatory**:

- Ability to speak any of these languages listed is an asset but not needed: Spanish, Turkish, Hindi, Urdu or Punjabi.
- Previous supervisor experience.

**Physical Activities and Requirements of this position**
- The position will require ability to work long hours while standing.
- Occasional exposure to mechanical parts, extreme cold and extreme heat due to restaurant and kitchen work setting.
- Full clean and current uniforms including non-slip black shoes