Customer Service Representative
3 weeks ago
Summer Position (May - September)
Competition #2023-06
**Overview**:The Township of Georgian Bay is a growing water-based community located in the District of Muskoka along the eastern shore of beautiful Georgian Bay. The Township has a permanent resident population of approximately 2,500 and an additional seasonal population of approximately 16,000. The municipal office is located in Port Severn which is a short commute from Barrie, Midland, Orillia, and surrounding area.
The Township is offering a great opportunity to integrate academic learning into the municipal environment. In this position you will be responsible for providing excellent customer service in a professional and courteous manner. You will also be responsible for a variety of administrative duties associated with the delivery of customer service. Join us for the 2023 summer season and gain transferrable skills while learning more about the Township of Georgian Bay
**Duties include but are not limited to**:
- Receive customer complaints and assist to resolve complaints in adherence with Township Customer Complaints policy. Refer inquiries to other departments/individuals as appropriate
- Receive and process customer cash payments
- Other administrative duties as assigned
**Required Qualifications**:
- Currently enrolled or recently graduated from a post-secondary education program, preferably in Office/Business Administration
- Ability to establish effective working relationships with the general public and co-workers
- Ability to convey information in a concise fashion
- Ability to analytically determine customer needs and provide appropriate assistance
- Experience in cash payment processes would be considered an asset
- Familiarity with Microsoft Office Suites
**Compensation**:$17.50 per hour plus 4% vacation pay based on a 35-hour work week, Monday to Friday. This position will run from May 15th to September 1st, 2023.
**Job Types**: Fixed term contract, Seasonal
Contract length: 4 months
**Salary**: $17.50 per hour
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
Application deadline: 2023-01-31
Expected start date: 2023-05-15
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