Front Desk Agent

2 weeks ago


Quebec City, Canada Auberge internationale de Québec Full time

Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
**Work setting**:

- Hostel
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
**Computer and technology knowledge**:

- Computerized bookkeeping system
- Central reservation system (CRS)
- Internet
- MS Office
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Organized
- Team player
**Health benefits**:

- Health care plan
**Long term benefits**:

- Group insurance benefits
- Other benefits
- Work Term: Permanent
- Work Language: French
- Hours: 32 hours per week


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