Network Analyst

Would you like an opportunity to contribute new ideas, where new perspectives are welcomed? How would you like to become a part of an innovative, family oriented and fast-growing organization? Then please read on

**Who we are**:
For over 100 years, Superior Glove Works Ltd. (Superior Glove) has led the industrial safety market in the design and manufacture of innovative, high-quality gloves and sleeves. Based out of Acton, Ontario in Canada, Superior Glove has grown from humble beginnings to a global contender with facilities all over the world and a product offering of over 3,500 different gloves and sleeves. Superior Glove offers leading-edge safety gloves and sleeves to protect against a multitude of hazards including cuts, impacts, punctures, abrasion, heat, and cold.

**Does this sound like you?**

Do you put people first? Are you passionate about creating a great product experience for customers? Are you innovative? A self-starter? Adaptable? Like to have fun? You could be part of the Superior Glove Works team If you have superior communication skills, are a highly analytical, innovative and motivated individual with the ability to provide appropriate business solutions, please read on

Superior Glove Works Ltd. is currently seeking an **IT Network Analyst** to work out of its global headquarters located in Acton, ON, Canada. You will be responsible for supporting all our SGW locations, including Acton ON, Point Leamington NL, Springdale NL, Honduras, Cheektowaga NY, and Edmonton AB.

**Job/Position Summary**:
Reporting to the IT Infrastructure Manager, the **IT Network Analyst **is responsible for providing day-to-day support to the users within Superior Glove Works Ltd. for any system problems that they may encounter. The **IT Network Analyst** will be responsible for network support issues, laptop-related problems, (software and hardware), and server and infrastructure related issues. Issues that cannot be resolved internally will be escalated to the appropriate support vendor to address.

**Responsibilities**:

- Responsible for effective call management includes logging, monitoring / updating, prioritizing and resolving calls in a timely fashion.
- Monitor and manage physical drives (i.e., failures and replacements).
- Managing virtual machine backups using Veeam Backup & Replication
- Managing Microsoft Intune and Autopilot for provisioning PC’s, handhelds, etc.
- Supporting wireless devices, including Wireless Access Points, in a warehouse environment
- Coordination of IT network and security processes.
- Maintenance of all internal systems; support for network and security services.
- Perform routine audits for various network systems.
- Asset management, working with vendors & create detailed documentation of software licensing and purchase records
- Policies and Procedures as well as Cyber Security procedures and MS Office training.
- Create new users and accounts and managing user administration, group memberships, and file permissions.
- Troubleshoot hardware devices such as office printers, mobile devices, switches, routers, and laptops.
- Escalate problems as required to the IT Manager, and/or appropriate service provider.
- Decommission and redirect user accounts, group membership, and file permission as required

**Qualifications & Requirements**:

- Post-secondary Computer/Systems Diploma and/or Degree
- Minimum 5 years of experience in an IT Network Support role
- Good communication skills - verbal/written
- Ability to problem solve technical issues with a strong sense of urgency
- Strong record keeping/documentation skills with an ability to securely protect and maintain confidentiality of personal data
- Strong decision-making skills regarding ticket prioritization and assignment
- Must possess strong interpersonal skills for working with team members and internal customers
- Valid passport and driver’s license with satisfactory driving record
- The following certifications are considered an asset but are not required to apply:Cisco Certified Networking Professional (CCNP)

Cisco Certified Networking Associate (CCNA)
Cisco Certified Internetwork Expert (CCIE)
CompTIA Network+

**Why work for us?**

When you work at Superior Glove, you are part of the family

Some of the benefits/perks include:

- Listed as one of Canada’s Best Managed Companies, past 10 consecutive years.
- 2020 and 2021 awarded SME, part of the top 100 employers in Canada
- 2021 Excellence Award as one of Canada’s Safest Manufacturing Employers
- Equivalent of three weeks’ vacation per calendar year to start for all permanent, full-time team members PLUS two paid days off on Christmas Eve and New Year’s Eve
- Health, Dental, Vision, Extended Benefits, Group RRSP Plan, Health Savings account, etc.
- Join our online company Recognition Program, gain access to fantastic rewards, including team member referral program
- As part of the “family” you can join in on our community involvement, staff